IT Support Engineer Backfill

Duration: Need 1 year Backfill support Engineer

• Install, configure, and maintain desktop computers, peripherals, and software/applications
• Work with OEM vendors for spare replacement, hardware repairs, and troubleshooting
• Provide EUC (End User Computing) support
• Manage IT inventory and assets
• Perform imaging of laptops and desktops
• Printer installation and management
• Support conference room issues and vendor coordination for setup
• Troubleshoot hardware and software issuesPerform IMAC (Install, Move, Add, Change) services for IT assets
• Support mobile devices and non-PC equipment such as scanners and printers
• Provide VIP support with high-touch service
• Manage AV / conferencing technologies
• Install and manage network/shared printers
• Provide Office 365 support
• Handle compliance software installation and troubleshooting
• Maintain strong communication with users and stakeholders
• Good knowledge of DHCP and DNS
• Coordinate vendor support and assist with procurement
• Adhere strictly to Service Level Agreements (SLA)
• Support meetings, events, and after-hours activities when required
• Document incidents, problems, and resolutions for future reference

Good to Have Skills

• L1 level network troubleshooting for LAN connectivity
• Hands & Feet support to backend teams for Network / Server / Application issues
• Work with vendor support contacts to resolve technical issues
• Labelling racks and devices
• Server mounting / movement
• Physical support for servers, network devices, and storage equipment
• Racking / stacking activities
• The backfill role requires onsite presence when the primary engineer is on leave or vacation
• Advance notice will be provided whenever your presence is required