It support Engineer

Job Description – IT Support Engineer (Backfill)

Position Details

Position: IT Support Engineer (Backfill)

Locations: 43 Av. Amédée Mercier, 01000 Bourg-en-Bresse, France

Work Mode: Backfill (Onsite Support)

Contract Duration: Long-Term Contract

Job Summa

ryWe are looking for an experienced IT Support Engine er to provide onsite backfill support across multiple UK locations. The engineer will be responsible for End User Computing (EUC), desktop support, hardware and software troubleshooting, Microsoft 365 support, network troubleshooting, data center hands & feet activities, inventory management, and VIP support. The engineer will work closely with remote support teams and OEM vendors to ensure timely resolution of incidents while meeting Service Level Agreements (SLAs

Key Responsibilit

• iesInstall, configure, and maintain desktops, laptops, peripherals, and software applicatio
• ns.Provide End User Computing (EUC) support for onsite use
• rs.Perform laptop and desktop imaging and operating system deployme
• nt.Troubleshoot and resolve hardware, software, and operating system issu
• es.Coordinate with OEM vendors for hardware repairs, warranty replacements, and spare part manageme
• nt.Install, configure, and manage network and shared printe
• rs.Provide Microsoft 365 and Office 365 suppo
• rt.Support conference room technologies, AV equipment, and coordinate with vendors for meeting room set
• up.Perform IMAC (Install, Move, Add, and Change) activities for IT asse
• ts.Support mobile devices, scanners, printers, and other non-PC equipme
• nt.Provide VIP and executive user support with high service standar
• ds.Perform inventory management and maintain accurate IT asset recor
• ds.Install and troubleshoot compliance and endpoint security softwa
• re.Perform Level 1 network troubleshooting, including LAN connectivity, DHCP, and DNS issu
• es.Provide Hands & Feet support for Network, Server, Storage, Backup, and Application tea
• ms.Perform physical server activities including device reboot, console connection, cable/SFP replacement, rack mounting, stacking, and equipment relocati
• on.Label racks, network devices, and IT equipment according to standar
• ds.Support Mac devices and macOS-related issu
• es.Coordinate with vendor support teams to resolve technical issu
• es.Support recurring meetings, planned events, and after-hours maintenance activities when requir
• ed.Document incidents, service requests, troubleshooting steps, and resolutions in the ITSM syst
• em.Ensure compliance with defined Service Level Agreements (SLA

s).Technical Sk

• illsOperating Syst ems: Windows 10/11, Windows Server, m
• acOSMicrosoft Technolog ies: Microsoft 365, Office 365, Outlook, Teams, Active Direc
• toryEndpoint Supp ort: Desktop & Laptop Support, Imaging, Printer Management, Mobile Device Sup
• portNetwork ing: LAN, DHCP, DNS, TCP/IP, Shared Printer Configuration, Basic Network Troubleshoo
• tingData Center Supp ort: Server Mounting, Rack & Stack, Console Connectivity, Device Reboots, Cable/SFP Replace
• mentIT Operati ons: EUC Support, Inventory Management, IMAC Services, Vendor Coordination, VIP Sup

port Preferred S

• killsStrong troubleshooting and analytical sk
• ills.Excellent communication and customer service sk
• ills.Experience supporting enterprise IT environm
• ents.Knowledge of ITIL processes and SLA-based sup
• port.Experience providing Hands & Feet support for data center infrastruc
• ture.Ability to work independently and coordinate with global support t

eams. Qualific

• ationsBachelor's Degree or Diploma in Computer Science, Information Technology, or a related
• field. 3–6 years of experience in IT Support, Desktop Support, or End User Computing
• (EUC).Experience supporting enterprise users in onsite environ
• ments.ITIL Foundation Certification (Prefe
• rred).Microsoft Certifications (Prefe
• rred).CompTIA A+ or Network+ Certification (Prefe

rred).Deliv

• erablesTimely resolution of onsite incidents and service re
• quests.Successful deployment and support of IT hardware and so
• ftware.Accurate documentation of incidents and completed acti
• vities.Compliance with SLAs and organizational IT sta
• ndards.High-quality onsite support for end users, VIP users, and infrastructure

teams.Import

• ant NoteThis is a Backfill role. The engineer will be required to provide onsite support only when the primary engineer is on leave, vacation, or otherwise unav
• ailable.Advance notice will be provided before each backfill ass

i