IT Support Engineer

Explore your future career

Becoming part of Malt’s Corporate IT team means stepping into a role where you’ll play a key part in ensuring our teams can work in a high-performing, seamless, and secure IT environment. Every day, you’ll support our teams and help optimize our tools and processes.

Key responsibilities

• Every day IT support: You’ll be the go-to person for solving technical issues for our team members, whether on-site in Paris or remotely. With your expertise and people skills, you’ll handle tickets, assist with tools, and train users to become more autonomous.
• Technical event management: From All Hands meetings to internal events, you’ll oversee the technical setup—testing and configuring tools like Zoom, microphones, cameras, and audio systems—to deliver a top‑notch experience.
• Onboarding and off‑boarding: You’ll play a crucial role in welcoming new team members by preparing their workstations, setting up access to tools (Okta, Slack, Google Suite, etc.), and walking them through our IT environment. You’ll also ensure smooth off‑boarding by handling equipment and access retrieval.
• IT asset and admin management: You’ll manage access rights, permissions, and IT tools while keeping a close eye on our inventory (via Snipe IT). Our fleet includes 75% MacBooks, 20% Windows, and 5% Linux devices, managed with MDM solutions like Kandji and Miradore.
• Contributing to IT projects: You’ll collaborate with the team on initiatives to improve tools, IT processes, or our overall IT environment. Weekly team meetings identify and solve sticking points. These projects are a great opportunity to introduce innovative solutions that benefit the company and help you grow professionally.

About you

• You love solving technical problems and providing tailored solutions.
• You speak French and English fluently.
• You have excellent communication skills and enjoy helping others.
• You’re curious, proactive, and full of ideas.
• You’re comfortable working with Apple (MacBooks) and Windows systems and have basic knowledge of Linux.
• You’re familiar with or eager to learn tools like Okta, Slack, Google Suite, Jira, Kandji, Miradore, and Snipe IT.
• You have 3 years of IT support experience. Most importantly, your motivation and drive to improve will make all the difference!
• You are available to work onsite (5 days per week) from our Paris office.

How to join the mission?

• Screening with Alex, Talent Acquisition Manager, to better understand your background, aspirations and answer your questions (45 minutes)
• Interview with Lionel, our IT lead to discuss your experience and the role in more detail (60 minutes)
• Technical Interview with the IT squad (60 minutes)
• Final interview with Benoit to discuss Malt’s long term vision.

Benefits

• Onboarding: During the first week you’ll learn about our culture, products, and services with other onboardees at our office in Paris.
• Equity: Every Malter is entitled to stock options.
• Lunch vouchers (legal benefit): €9 per day on your Swile card.
• Transportation (legal benefit): 50% reimbursement for any type of transport.
• RTT: From 8 to 12 days off.
• Sports: Company participation in a Gymlib membership.
• Malt sabbatical: After three years, every Malter is entitled to a one-month paid sabbatical leave.
• Free books: If you’re interested in learning more about any topic relevant to Malt’s business, just tell us the books you’d like to read and we’ll order them for you without questions or approval processes.
• Annual team building events.

Ready? Get your ticket to Malt