IT Support Engineer

About Alta Ares

Alta Ares is a deeptech startup founded in 2024, building real-time AI for defense operations — ISR, C-UAS, and autonomous systems. Our clients are NATO-aligned militaries and defence institutions, with regular deployments during live exercises and operational demonstrations. We raised €2M seed in May 2025, 50M in June 2026, and are expanding fast.

Our product suite includes:

• Real-time AI ISR module deployable on drones and tactical platforms
• Counter-UAS solution enabling autonomous drone takeover in GNSS-denied environments
• Full-stack MLOps platform for training & deploying military-grade AI models
• Data fusion and trajectory prediction

Role & Mission

As IT Support Engineer, you will be Alta Ares' go-to person for all internal IT operations — from provisioning laptops and creating email accounts to managing access rights and supporting employees across international offices. You will ensure that a fast-moving, security-conscious team always has the tools, access, and support it needs to operate at full speed.

This is a hands‑on, high‑ownership role. You will build and maintain the internal IT infrastructure from a relatively early stage, establish robust processes for a company scaling rapidly, and work in close coordination on security and access policies.

1. Device & Asset Management

• Own the full lifecycle of Alta Ares' hardware fleet: procurement, configuration, inventory tracking, maintenance, and decommissioning
• Manage the laptop and equipment stock across Paris HQ and other offices
• Configure and deploy workstations for new joiners (MacOS / Windows / Linux depending on role)
• Maintain an up-to-date asset register and ensure all devices comply with internal security standards
• Coordinate repairs, replacements, and hardware upgrades

2. User & Identity Management

• Create and manage corporate email accounts (Google Workspace) for all new joiners
• Assign and administer software licences across the tool stack: Google Workspace, Slack, Notion, and other internal platforms
• Manage user access and permissions across all systems — ensuring least‑privilege principles are applied consistently
• Own the joiners/movers/leavers (JML) process from an IT perspective: timely provisioning and deprovisioning of all accounts and access rights
• Maintain accurate, up‑to‑date user directories and licence inventories

3. Onboarding & Offboarding

• Execute the IT component of onboarding for all new hires: workstation setup, account creation, tool access, and first‑day readiness
• Brief new joiners on IT tools, security practices, and internal procedures
• Manage IT offboarding: account suspension, licence recovery, device retrieval, and access revocation — in coordination with HR
• Maintain and continuously improve IT onboarding checklists and runbooks

4. Internal IT Support

• Serve as the first point of contact for all internal IT support requests across Paris and remote offices
• Diagnose and resolve hardware, software, and connectivity issues in a timely manner
• Manage a ticket queue and maintain SLA‑aligned response times
• Produce and maintain IT documentation: FAQs, setup guides, and troubleshooting resources

5. Access & Permissions Management

• Administer access controls across internal systems, cloud platforms, and SaaS tools
• Conduct periodic access reviews and ensure permissions remain aligned with roles and security policies
• Support the implementation of SSO, MFA, and MDM solutions as the company scales
• Flag and remediate access anomalies proactively

Candidate Profile

Experience

• 3–6 years of experience in IT support, workplace IT, or systems administration
• Proven hands‑on experience managing Google Workspace administration (user management, groups, licences, security settings)
• Experience managing SaaS tool stacks in a startup or scale‑up environment (Slack, Notion, and equivalent)
• Solid understanding of IT asset management: procurement, inventory, configuration, and lifecycle tracking
• Experience owning onboarding/offboarding IT processes end‑to‑end
• Exposure to IAM principles, MDM solutions (Jamf, Intune, or equivalent), and endpoint security is a strong plus
• Experience in a defence, dual‑use, or security‑sensitive organisation is appreciated

Skills & Qualities

• Rigorous and methodical — you maintain clean records, follow processes, and never leave a loose end
• Proactive and service‑minded: you anticipate IT needs before they become problems
• Responsive and reliable — employees trust that their issues will be resolved quickly and professionally
• Comfortable working autonomously in a lean environment with broad scope
• Discreet and trustworthy — you handle access to sensitive systems and confidential data as a matter of course
• Strong communicator: able to explain technical concepts clearly to non‑technical employees
• Fluent in French and English