IT Site Manager (Manufacturing)

The IT Site Manager ensures the reliability, compliance, and performance of IT systems supporting manufacturing operations at site level .

The role acts as the central point of contact for all IT matters on the site , coordinating with Group IT functions and external partners to support production continuity, GxP compliance, and operational efficiency .

Operating at the intersection of IT, industrial systems (OT), Quality, and Operations , the position combines hands-on support with strong coordination capabilities .

Key Accountabilities

1. Site IT Coordination & Business Relationship Management

• Act as the central point of contact for all IT-related topics on the site
• Maintain close alignment with Production, Quality, Supply Chain, Engineering, and Maintenance
• Ensure effective coordination and prioritization of IT activities based on operational impact
• Facilitate communication between site stakeholders and Group IT teams
• Maintain a site IT roadmap aligned with plant priorities and Group IT strategy
• Proactively identify risks related to systems, obsolescence, and compliance
• Ensure clear communication during incidents and critical situations
• Coordinate and contribute to the lifecycle management of site-level applications
• Translate business needs into structured requirements aligned with Group standards
• Support and coordinate for key systems deployed on site:
• ERP
• MES
• WMS
• LIMS
• QMS
• APS (e.g. Kinaxis)
• Data & integration platforms
• Ensure at site level:
• Application availability and performance (in coordination with Group teams)
• Data integrity and traceability across manufacturing processes
• Compliance with GxP and validation requirements
• Coordinate support for industrial systems such as:
• SCADA (e.g. FactoryTalk View)
• PLC interfaces and connectivity layers
• Act as local coordinator between Engineering, vendors, and Group IT
• Support continuity of MES, WMS, and shopfloor integrations

3. Infrastructure & Network – Site Coordination (Non-Ownership)

• Act as the site interface for infrastructure services delivered by Group IT
• Coordinate with the Group Service Delivery Manager (SDM) for Infrastructure on:
• Changes
• Maintenance
• Ensure that site constraints and production priorities are clearly communicated
• Contextualize and elevate infrastructure incidents based on business impact
• Monitor service performance and escalate deviations from agreed SLAs
• Coordinate on-site interventions with external providers when required

4. Projects & Transformation

• Coordinate and support site deployment of Group IT initiatives
• Contribute to:
• Testing and validation (CSV)
• Data migration and cutover
• Hypercare and stabilization
• Support automation and digital initiatives in production
• Facilitate:
• Site change management

5. Security, Compliance & Quality (GxP)

• Ensure site systems are audit-ready and properly documented
• Maintain:
• SOPs
• Access management controls
• Ensure compliance with:
• GxP requirements
• Data integrity principles (ALCOA+)
• Cybersecurity policies
• GDPR
• Support:
• Regulatory inspections
• Internal and external audits
• Apply and follow ITIL processes:
• Change
• Release
• Manage the site IT budget related to local scope and applications
• Coordinate local vendors where applicable:
• Track performance
• Escalate issues to Group IT
• Contribute to:
• Budget planning
• Forecasting

Success Metrics

• No critical production disruption due to coordination or application failures
• Audit readiness with no major GxP findings
• High satisfaction of site stakeholders
• Effective coordination with Group IT resulting in timely issue resolution
• Smooth deployment of Group initiatives at site level

Profile & Qualifications

• Master’s degree (Bac +5) in IT, Engineering, or equivalent
• 5–10 years’ experience in IT operations, applications, or manufacturing IT
• Experience in regulated environments (pharma, life sciences, food) preferred
• Exposure to:
• Manufacturing systems (MES, SCADA, integrations)
• Application support
• ITIL practices
• Strong coordination and stakeholder management
• Ability to operate in production-critical environments