IT Service Management Support Engineer | Space

WHO WE ARE

Etinars is a values-focused company with multi-year experience, specialised in the recruitment of professionals for niche markets, managing the full life-cycle of specialist and executive-level hires. At Etinars, we genuinely care about who you are and what you need. We place great emphasis on fostering robust, enduring connections built upon trust and transparency. Our approach ensures a swift journey, leading you hand in hand towards signing your next career step.

WHAT WE ARE LOOKING FOR

IT Service Management Support Engineer | Space

Join our client’s international technical team and support the operational services of a space ground segment environment. The company is a long-standing partner of European space institutions, delivering solutions that ensure service continuity, monitoring, and quality for critical space operations. We are looking for a motivated IT Service Management Support Engineer with 2–3+ years of experience in operational IT or service management, with solid knowledge of ITIL processes and service management tools, eager to grow within a structured, international, and hands‑on environment. For this role, relocation to Prague is mandatory for candidates living far from the area. A B2 level of English is required due to daily interactions with ESA teams and international stakeholders.

YOUR TASKS

• Configuration Management : Maintain and update service baselines, infrastructure, and documentation. Track configuration items after changes and support audits for consistency. Identify deviations from standards and report anomalies.
• Incident & Problem Management : Log, classify, and track incidents; ensure timely resolution within SLAs. Communicate status and escalates critical issues. Assist in root‑cause analysis, corrective actions, and process improvements. Maintain knowledge base and known error records.
• Documentation & Reporting : Prepare operational reports on incidents, SLA performance, problems, and trends. Keep service documentation accurate and support reporting across teams.

YOUR SKILLS AND EXPERIENCE

• 2–3 years in operational IT or IT service management roles.
• Knowledge of ITIL processes (Incident, Problem, Configuration).
• Experience with service management/ticketing tools.
• Strong analytical skills, structured approach, and clear communication.
• Technical background in IT, engineering, or related fields preferred.
• Fluent English; Italian is a plus.
• Experience in the space domain is an advantage.

EXTRA INFORMATION

• Location: Prague (relocation mandatory for candidates living far).
• Work location: Hybrid – 2 days onsite, 3 days remote.
• Start: Immediate.
• Eligibility: EU Citizens, or Non‑EU Citizens already based in the EU with a valid work permit.

We will evaluate your CV carefully. This is a unique opportunity to contribute directly to European space missions, supporting Earth Observation platforms and large‑scale scientific initiatives.

Etinars is committed to supporting a Diverse and Inclusive Community.