IT Service Desk Specialist - German Speaking

Employee Experience Operations IT Specialist

Provide first-level support for software and hardware incidents and service requests across Mac, Windows, Microsoft Office, and Google environments.

Engage with users across multiple channels, including phone, chat, and self-service portal.

Thrive as a key member of a truly AI-powered IT support operations team.

Champion the end-users' needs, escalating critical situations as required to ensure swift resolution.

Keep users updated on their request status, guiding them toward the best solutions for their productivity and satisfaction.

Who you are

• University education in IT or related discipline is preferred
• 1.5 - 2 years of experience in call center, service desk, or IT desk-side support
• Experience with Apple and Microsoft operating systems, Google suite, Microsoft Office products, SAP, corporate networks, and video conferencing systems
• Strong troubleshooting, task prioritization, and problem-solving skills
• Fluency in German and English

In exchange we provide you with

• Development opportunities: Roche provides constant development opportunities, free language courses & training, internal position changes and the chance to shape your career.
• Excellent benefits: Competitive salary and cafeteria package, annual bonus, Private Medical Services, Employee Assistance Program, All You Can Move Sportpass, coaching/mentoring opportunity, buddy program, team buildings, holiday party.
• Flexibility: We also support flexibility to help you find your balance. Home office is commonly available (typically 2 office days/week on average). We create the opportunity for freedom in working, where your corporate and private life coexist in harmony.
• A global inclusive community, where we learn from each other. At Roche, we cooperate, debate, make decisions, celebrate successes and have fun as a team. Our leadership is very focused on people, creating a strong, inclusive culture, so you always have the chance to share your opinion.