IT Service Delivery Lead – Business Apps & Automation

Essendi is looking for a Service Delivery Manager to oversee IT services supporting Business Applications in a multi-country environment. You will supervise run and support activities, ensure SLAs/KPIs are met, and coordinate with internal IT teams and external providers.

The role requires strong ITIL knowledge, ITSM experience, and expertise in service design. French language is an advantage, and the position offers a hybrid work model in Paris.