IT Service Delivery Lead and Incident Management

Jobtailor is seeking a seasoned IT service management professional to oversee the service center’s operational activity and ensure high-quality service delivery in a fast-paced environment. You will manage incident escalations, lead daily provider meetings, and act as the primary crisis contact while driving continuous improvements in processes and KPIs.

Ideal candidates will have 5–10 years in ITSM or service desk roles, strong ITIL proficiency, and a solid grasp of desktop and collaboration