IT & Security Manager - M/F

About the Role

We’re looking for an IT & Security Manager to lead our internal IT support function and drive our security posture across the company.

You will manage a 3-person IT support team , ensure operational excellence (SaaS lifecycle, vendors, ticketing, and incidents), and own a practical security roadmap in close collaboration with the CTO.

This is a hands‑on role: you will jump into escalations when needed, while also building the processes and tooling that make support and security scalable.

Your Scope

IT Team Management

• Manage and develop a 3-person support team
• Run team rituals, distribute workload, and ensure high service quality
• Support career development through 1:1s, feedback, and training plans

IT Operations

• Track and optimize SaaS licenses (renewals, access rights, usage, cost control)
• Own vendor relationships for IT & security tools (selection, renewals, service quality)
• Step into ticketing when needed, especially for escalations and high‑impact issues
• Own and improve the incident resolution process (severity, response, comms, post‑mortems, action tracking)

Security

• Run phishing simulation campaigns, security awareness training, and periodic audits
• Deploy and manage security tooling; enforce MFA and access best practices
• Own the security roadmap and report security posture, risks, and progress to the CTO
• Advocate best practices internally (cybersecurity charter, guidance, and enablement)

What Success Looks Like

• Support team runs smoothly with clear ownership and predictable service levels
• SaaS footprint is controlled: accurate inventory, proactive renewals, and reduced waste
• Incidents are handled consistently with clear communication and measurable improvements over time
• Security posture improves pragmatically: strong MFA adoption, reduced risky access patterns, and engaged employees through awareness programs

What We’re Looking For

Required

• Proven experience of at least 3 years in IT operations / IT management (ideally in a fast‑paced environment)
• Familiar with AWS security services (IAM, GuardDuty, CloudTrail, etc.)
• Prior experience managing or mentoring a support/helpdesk team
• Solid security fundamentals: identity & access management, endpoint and account hygiene, awareness programs, incident handling
• Comfortable with scripting / automation (bash, Python, PowerShell or equivalent) to troubleshoot, automate repetitive tasks, and integrate tools
• Strong process mindset: ability to define lightweight workflows, track KPIs, and drive continuous improvement
• Comfortable with vendor management and contract/renewal cycles
• Clear communication skills and calm prioritization under pressure
• Fluent in both English and French
• Ability to decompose complex problems, identify opportunities for improvement, and deliver measurable outcomes through hands‑on execution
• Excellent communication, interpersonal, and stakeholder management skills

Nice to Have

• Experience with modern security stacks (SSO/IdP, EDR, MDM, SIEM, password managers)
• Experience with Salesforce administration (users, permissions, profiles, flows, reporting)
• Experience implementing or supporting compliance frameworks (ISO 27001, SOC 2, etc.)
• Experience in SaaS‑heavy environments with rapid headcount growth

How We Hire

1. Intro call with a recruiter (30 min)
2. Interview with the CTO (45–60 min)
3. Interview with the CEO (45–60 min)
4. Team meeting with the IT support team (45 min)

ChargeGuru / Zeplug is an equal opportunity employer. We welcome applications from all backgrounds and experience levels.