IT Project Associate Team Lead

Requirements

• Proven experience as an IT Lead/IT Project Manager, or similar role in a fast-growing SaaS or tech environment
• Experience managing operational IT projects and cross-functional initiatives
• Previous experience leading or mentoring technical teams is a strong plus
• Strong hands‑on experience with SaaS administration tools such as Google Workspace, Jamf, Slack, Notion, Okta, and Cloudflare Zero Trust
• Solid understanding of Identity & Access Management concepts, including SSO and SCIM
• Comfortable working in Apple/macOS environments
• Good understanding of IT security, access governance, and compliance frameworks such as ISO 27001 or SOC 2
• Familiarity with AI tools, LLMs, automation workflows, and enterprise AI adoption practices
• Scripting and automation skills (Bash/Zsh, Python) are considered a strong plus
• Strong ownership mindset with the ability to drive topics end‑to‑end
• Pragmatic and solution‑oriented approach balancing security, scalability, and user experience
• Excellent communication and stakeholder management skills
• Rigorous approach to documentation, operational quality, and continuous improvement
• Strong prioritization and organizational skills in fast‑moving environments
• Fluent in both English and French (written and spoken)
• To speak English (level is assessed and appreciated according to the department you’re applying to)
• To be energized by an ever-shifting work environment
• To be highly collaborative (within your team or other stakeholders)
• Sufficiently experienced to prioritize business‑led actions on your day to day activity

What the job involves

• As the IT Project Manager, you will lead the IT Project team and drive operational excellence across projects, security, compliance, and internal tooling
• You will foster a collaborative, autonomous, and high-performance culture while supporting the growth and development of team members through coaching, training, and clear prioritization
• You will ensure strong execution, ownership, and continuous improvement across the team’s daily operations and long‑term initiatives
• IT Infrastructure & Architecture
• You will oversee the administration, security, and evolution of Pennylane’s core IT infrastructure and SaaS ecosystem
• Administering and securing key platforms such as Okta, Cloudflare Zero Trust, Google Workspace, and other critical SaaS tools
• Managing Identity & Access Management processes through SSO and SCIM
• Defining scalable governance standards for configuration, change management, and platform reliability
• Improving resilience through monitoring, automation, and continuity-oriented practices
• Project Management & Operational Excellence
• You will lead initiatives aimed at improving scalability, efficiency, and operational quality across the IT organization
• Driving workflow optimization and automation projects
• Managing and delivering cross-functional IT projects with clear milestones and measurable outcomes
• Maintaining high-quality documentation and internal knowledge bases
• Reducing operational overhead through standardization and process improvements
• AI & Innovation
• You will play a key role in shaping AI adoption within the Security / IT department
• Identifying impactful AI use cases across IT operations and workflows
• Deploying approved AI tools while ensuring safe and responsible usage
• Defining AI governance standards in collaboration with the internal AI committee
• Building AI literacy through training, documentation, and operational best practices
• Monitoring emerging AI trends, risks, and enterprise adoption patterns
• Reducing Shadow AI usage through governance, communication, and technical controls
• Security, Compliance & Governance
• You will ensure that all IT operations remain aligned with Pennylane’s security and compliance standards
• Maintaining and enforcing policies aligned with ISO 27001 and DORA requirements
• Overseeing access reviews, security audits, and remediation tracking
• Supporting audit preparation and compliance evidence collection
• Promoting pragmatic security practices balancing protection, scalability, and user experience
• Managing Shadow IT usage through clear governance and communication
• IT Fleet Management
• You will oversee the management and security posture of Pennylane’s IT fleet
• Administering the Apple/macOS environment through Jamf
• Managing device hardening, inventory accuracy, tagging, and compliance monitoring
• Ensuring fleet security policies and updates are consistently enforced
• Vendor Management & Budget Ownership
• You will manage external vendors and contribute to operational cost efficiency
• Managing supplier relationships and service quality
• Tracking and optimizing the IT Project budget
• Evaluating new tools and solutions based on operational impact, risks, and scalability
• Collaboration & Cross-Functional Work
• You will collaborate closely with the IT Support, Security Compliance, App

  Sec, and Fin

  Sec teams to align processes, tooling, and operational priorities across Pennylane
• You will contribute to onboarding/offboarding processes, automation initiatives, training programs, and company-wide security practices while acting as a key stakeholder for cross-functional IT projects
• The IT Project team is part of the broader Security / IT department at Pennylane
• The team is responsible for designing, securing, and scaling Pennylane’s internal IT foundations, including tooling, access management, automation, fleet management, and compliance initiatives
• The team works closely with IT Support and collaborates daily with Security Compliance, Application Security, and Finance Security teams to support a fast-growing and highly collaborative environment
• This role is critical to scaling Pennylane’s IT operations while maintaining a high level of security, operational excellence, and automation across the company