IT Process excellence Lead (H/F)

D_NEXT is committed to operational excellence and continuous improvement.

We are seeking a highly motivated and experienced IT Process Excellence Lead to drive the standardization, optimization, and innovation of our IT processes. This role is crucial in ensuring the efficiency, consistency, and effectiveness of our process framework, while also exploring cutting‑edge solutions, including AI, to enhance our operational capabilities.

Job responsibilities

As an IT Process Excellence Lead, you have to :

• Ensure the consistent application and adherence to the IT Framework processes across all relevant IT functions and initiatives.
• Proactively identify, lead, and implement a portfolio of continuous improvement initiatives aimed at enhancing the efficiency, quality, and effectiveness of IT processes.
• Spearhead the exploration and experimentation of Artificial Intelligence (AI) and other emerging technologies to optimize IT processes and unlock new operational efficiencies.
• To establish and maintain a robust process governance model, fostering a culture of continuous improvement and process excellence within IT.

Main responsibilities :

Process Consistency & Governance

• Develop, maintain, and ensure the consistent application of IT Framework processes, standards, and guidelines.
• Conduct regular process reviews to identify deviations and ensure compliance.
• Establish and manage a process governance structure, including documentation, training, and communication strategies.
• Identify opportunities for process improvement through data analysis, stakeholder feedback, and industry best practices.
• Federate with a collaborative mindset contributing D_NEXT functions ensuring alignment, priorities and speed.
• Lead and manage a portfolio of IT process continuous improvement projects from conception to implementation, utilizing methodologies such as Lean, Six Sigma, or Agile.
• Facilitate workshops and collaborate with cross‑functional teams to design, develop, and implement optimized IT processes.
• Research, evaluate, and experiment with AI technologies and other innovative solutions to identify potential applications for IT process enhancement.
• Develop and execute pilot projects for AI‑driven process automation and optimization.
• Stay abreast of industry trends and emerging technologies in process excellence and artificial intelligence.

Stakeholder Engagement & Communication

• Act as a subject‑matter expert and trusted advisor on IT process excellence.
• Effectively communicate process changes, benefits, and challenges to all relevant stakeholders.
• Foster strong relationships with IT leadership, process owners, and operational teams to drive adoption and commitment to process excellence.

Change

• You won't just deliver change; you'll champion the adoption. Developing a culture of change and adoption and implementing comprehensive strategies to ensure smooth activation and maximize the value of every transformation.

Profile

Education

• Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field. Master's degree preferred.

Experience

• Minimum of 5 years of experience in IT transformation, IT consulting or related role.
• Proven track record of leading and successfully delivering complex process improvement initiatives.
• Experience with IT service management (ITSM) and frameworks (e.g., ITIL, Safe) is essential.
• Appetite to experience with AI experimentation, data analytics, or similar innovative technology applications within an IT context.

Skills

• Strong analytical and problem‑solving skills with a data‑driven approach.
• Ability to develop positive relationships with colleagues & stakeholders to become a trusted advisor to your partners.
• Excellent communication, presentation, and interpersonal skills, with the ability to influence and engage stakeholders at all levels (strat‑ops).
• Proficiency in process modeling tools and methodologies.
• Ability to work independently and as part of a team in a dynamic and fast‑paced environment.
• Comfortable navigating in a trans‑disciplinary ecosystem.
• Passionate about seizing what is starting (new ways of working).

Additional information

The LVMH LIFE360 program aimed at reducing LVMH's ecological impact, which includes a Green IT vertical. In this context, candidates should demonstrate a keen interest in environmental issues related to Green IT and be eager to be trained and to implement Green IT best practices.

Embracing inclusion and all diversities, Christian Dior Couture has been committed since 2013 to an approach that favors the employment of people with disabilities and fosters each individual's uniqueness.

“Whatever you do – whether for work or pleasure – do it with passion! Live with passion,” wrote Christian Dior.

Well before he embarked on his destiny as a couturier, Christian Dior was fascinated with art. The young Normandy native and several friends opened an art gallery when he was just 23. In 1938 he learned the métier of pattern cutter with Robert Piguet and three years later began working as a designer for Lucien Lelong. Right from the founding of his Maison in 1946, he transformed his dreams into irresistible creations, seeking to break with the somber war years by elevating pure joy. His visionary spirit celebrated and enchanted women the world over. In only ten years, Monsieur Dior revolutionized the conventions of elegance and femininity, designing collections infused with dreams.

At LVMH, people make the difference in the art of crafting dreams.

Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.

Join us at LVMH, where your talent is at the heart of our collective successes.