IT Operations Specialist

About the role

As Alan scales internationally (700+ employees, 100+ healthcare professionals, 5+ countries), we need an IT Operations Specialist to manage device security, SaaS platforms, identity & access, and employee IT experience while contributing to projects that reduce operational toil. You’ll work within the IT Community with guidance from senior teammates and grow into autonomy and ownership over time.

Location : Paris-based — You’ll work from our Valmy office 3+ days per week, with flexibility for remote work on other days.

First 2 months

• Join IT oncall rotation (helpdesk) with buddy/shadowing support
• Discover Alan’s processes, stack (Kandji, Apple Business Manager), SaaS ecosystem, and identity tools (Google Workspace, SSO)
• Handle most typical IT operations issues autonomously (equipment, SaaS access, account provisioning)

First 6 months

• Handle IT oncall shifts autonomously (40‑60% of your work days) — solve most problems that do not require engineer input
• Own onboarding/offboarding workflows end‑to‑end
• Have wide knowledge of Alan’s processes, equipment, and tools
• Contribute to “build” projects (MDM improvements, compliance documentation, self‑service tooling) with guidance from senior teammates

First year

• Be regarded as an expert on at least one topic beyond the oncall rotation (e.g., MDM, SaaS admin, compliance documentation)
• Contribute on device compliance improvements (MDM, EDR, FileVault) across all countries
• Ship automation or self‑service projects that measurably reduce IT toil — with limited guidance
• Lead low to medium IT projects end‑to‑end

3 years

• Fully autonomous on the User Experience & Platform workstreams
• Lead medium to high‑complexity IT projects end‑to‑end
• Mentor newer team members, reduce bus factor through documentation and knowledge sharing

Who we’re looking for

For this opportunity, we are aiming to hire within the B0‑B1 level range.

Must‑have — Technical/hard skills:

• 1‑3 years IT operations experience (or strong internship/student association background in a tech environment): Device management (MDM — ideally Kandji, Jamf, or Intune), SaaS administration, basic identity & access management (Google Workspace, SSO)
• macOS fluency: Comfortable troubleshooting macOS at scale. Understands the Apple ecosystem (Apple Business Manager, DEP enrollment)
• Operational reflexes: Can triage issues, communicate to users during incidents, and escalate appropriately. Has oncall or production support experience (or equivalent)
• Documentation mindset: Writes clear, structured documentation. Understands that knowledge trapped in one person’s head is a risk
• Learning velocity: Picks up new tools and processes quickly. Doesn’t need to know our exact stack, but demonstrates fast ramp‑up capability

Must‑have — Behavioral/soft skills:

• Delivers with attention to detail: Handles run tasks reliably and consistently
• Raises questions and identifies frictions: Spots problems, flags them, and suggests improvements
• Takes feedback well and learns fast: Open to coaching, iterates quickly
• Collaborative and positive: Works well with teammates and other communities
• Proactive: Identifies what needs doing and proposes next steps (with guidance where needed)

Nice‑to‑have skills / Bonus points if you have:

• Experience with Kandji specifically
• Exposure to security compliance frameworks (ISO 27001, SOC 2) — even just awareness
• Basic scripting ability (Python, Bash, etc.) or willingness to learn
• Experience with SaaS vendor management and/or license administration
• Interest in automation and coding (even from college/school projects)
• Experience in a fast‑growing tech company environment

Languages: Fluent French & English

Perks & Benefits

At Alan, we believe that being in good health is a basic need , and it starts with our employees. This is why Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high‑quality time with co‑workers.

Therefore, we offer:

• Fair rewards . Generous equity packages complement your base salary, for permanent contracts only.
• Flexible Office . Amazing office space at our HQ, sponsored co‑working hubs or a full‑remote experience with home office equipment sponsorship, we want you to live where you’re the happiest.
• All the tools you need . Top of the range equipment: Macbook Pro, keyboard, laptop stand, monitor, and Bose noise‑canceling headphones.
• Flexible vacation policy and flexible working hours . Organize your time as you wish.
• Delightful healthcare insurance: Extremely comprehensive health insurance — 100% for you and your children, 90‑100% for partners depending on your country (permanent contracts only).
• Transport . Country‑specific commuter benefits.
• Learning & Training opportunities . A highly flexible Training policy free books and budget to attend and speak at conferences if the opportunity arises.
• Personal growth through coaching . At Alan, coaching isn’t just a perk — it’s core to who we are. Every Alaner is paired with a dedicated coach from day one, who helps maximize their impact, nurture engagement, and navigate Alan’s values to develop their full potential. Learn more about our coaching culture.
• Parental leave . Extended parental leave for all new parents, for permanent contracts only.

Important note: we hire people, not roles.

If you’re excited about this opportunity but don’t check every box, we’d love to hear from you. Everyone, no matter how underrepresented, should feel free to apply as it can only bring learnings or success.

If you identify yourself as a woman : Did you know that research shows women often apply only when meeting 100% of requirements?

Remember, this is just a guide, not a checklist.

We’ll be thrilled to receive your application!