IT Operations Expert (Data Center / IDC)

IT Operations Expert (Data Center / IDC)

Location: Netherlands

Global Data Center Projects

TITANICOM is hiring experienced IT Operations Experts to support large-scale international data center and IT infrastructure projects across Europe.

Responsibilities:

• Participate in 5×8 IDC/data center operations and on-site support
• Respond to incidents, execute work orders, and handle temporary operational tasks based on SLA requirements
• Conduct risk analysis, establish risk control measures, and continuously optimize SOP/EOP processes
• Independently troubleshoot complex IT infrastructure issues and coordinate cross-functional teams
• Support server, network, and infrastructure operations to ensure stable and efficient delivery
• Lead operational improvement initiatives, optimize workflows, and improve team efficiency and stability
• Coordinate projects and drive cross-team collaboration

Requirements:

• Chinese/Mandarin is mandatory
• 3+ years of IDC / Data Center / IT Operations experience
• Familiar with ticketing systems, SOP/EOP procedures, and incident management
• Knowledge of servers, networking, cabling, and infrastructure support
• Strong troubleshooting, communication, and coordination skills
• Experience in project coordination or team management is preferred
• English or local European language communication ability preferred

What We Offer:

• International projects and global technical exposure
• Career development and advanced technical training
• Professional support from global infrastructure teams