IT Operation Specialist for Techdata - Aircraft Configuration, Scheduled Maintenance & Service [...]

Job Overview

A position of IT Operation Specialist is open within Airbus India for Information Management (IM) for Airbus Programmes, Customer Engagement & Services. Our mission is to deliver and contribute to innovative IT solutions that support their digital transformation and efficient operations for our Airlines customers.

You will join the Technical data Configuration product in charge of the applications portfolio allowing Airbus and Airlines to author, publish, and consult the right Maintenance Information for the right Aircraft depending systems and parts installed on each aircraft.

You will be part of the team in charge of operational activities to secure the run operations especially on Schedule Maintenance and Service Bulletin scope. Your main task is to ensure the set of applications under your responsibility remains up and running and manage all incidents raised by end users: understand and fix issues if possible, involve L3 support (dev team) if needed.

The candidate will have to learn how to maintain Technical Data Schedule maintenance and Service Bulletin applications to support Airbus businesses.

You will be operationally attached to the IM India organization supporting the Technical Data Product Service Line (based in Toulouse, France). Travels to Toulouse are likely based on project needs.

Qualifications & Experience

We seek out curious minds, with technical skills, with a sense of autonomy and rigor. We value attention to detail, and we care deeply about outcomes. We’re looking above all for passionate people, eager to learn and experiment, willing to share and act as a team player, delivering driven by the business value, establishing innovative ways of working and influencing culture change.

• Master Degree in Computer Science, Computer Engineering, Information Technology, or relevant field with 5 years of total experience in Information Technology
• Capacity to understand technical and operational Systems (SAP, monitoring…) in order to operationally support the applications
• Good Knowledge of ITIL management (incidents, changes, problem solving, root cause analysis…)
• Manage escalation process in case of crisis situation
• 5 years Experience in IT development, deliveries and services
• Experience in run operations and service-level agreements (SLAs) management
• Good communication and collaborative skills and a team‑minded attitude
• Capacity to understand and learn functional Technical Data Configuration applications
• Advanced level of English
• Capacity to be proactive to propose solutions
• Quick learner who can learn a new technology/skill/application
• Good skills in customer satisfaction
• Good hands‑on experience in the following technologies
  • ERP: SAP (SAP Hana is a plus), SAP ABAP
  • Monitoring: Control‑M
  • System: Linux redhat, Storages
  • Languages: script, Batch, Root cause analysis & understanding in ABAP. Java is a plus
  • Structured Data: XML
• Prior experience working remotely with colleagues based in Europe is an advantage

Responsibilities

• Support operational activities to secure Technical data Configuration production in time and incident management at the level expected (SLA : 99.5%, Mean Time To Resolve incident < 4.3 days)
• Perform the ITIL based support processes that include incident, problem, change, configuration, and event management.
• Analyze console messages, diagnose system failures, and take corrective action to ensure continuity of operations, escalating to other technical teams as needed.
• Reschedule jobs in Control‑M if needed, manage data change requests, execute some tools to maintain the system up‑to‑date and running on performance and quality.
• Check, manage and report on a daily basis incidents rising on the application landscape, in relation with L2 support or L3 development team.
• Actively propose improvements to reduce the number of incidents and secure applications.
• Coordinate with all required stakeholders (infrastructure, team leader, L3, business) to investigate, follow‑up and deploy fixes in case of incidents.
• Follow Data Request process related to incidents scope.
• Communicate downtime status to business and stakeholders.
• Support project deployment
  • Perform non regression testing.
  • Prepare Entry into Service prerequisites: operational documentation, setup of monitoring in relation with monitoring infrastructure team, knowledge base update.
• Report to local technical team leader from Airbus India and to the TechData Configuration product owner (HO DCTA) and applications owners.
• Willing to work in European shift timing (i.e. 12:30 pm to 9:30 pm - IST).

Success Metrics

• Consistently ensure the respective application SLA and Mean Time To Resolve incident are achieved.
• Ensure the right level of alerting in case of operational issues with application owners, business partners, technical leaders.
• Achieve customer satisfaction.
• Ability to understand the business potential of applications and provide insight to internal clients.
• Be engaged and enable the PSL techdata success through a collaborative and innovative mindset.

Key Outputs

• Ensure that Operational documentation are well updated (knowledge management).
• Ensure that all operational reporting (KPI on incidents…) is updated and well communicated.
• Ensure that communication is done regarding ongoing operational issues.
• Strong link with the Airbus IM organization.
• As a self‑organized team, strong collaboration with the Airbus Configuration team based in Toulouse.
• Proactive in providing guidance & inputs for the operational roadmap.

Job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company: Airbus India Private Limited

Employment Type: Permanent

Experience Level: Professional

Job Family: Digital

Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.

E‑mail: