IT Manager Customer Projects M/F

The IT Manager - Customer Solutions is responsible for implementing and supporting customer-specific IT solutions that enhance business operations and logistics processes. The role leads implementation projects from planning through execution, manages assigned business applications, ensures system availability and continuous improvement, monitors project timelines and budgets, and collaborates with internal stakeholders, customers, and vendors to deliver effective and scalable technology solutions aligned with business objectives.

Responsibilities

Customer Solutions Implementation

• Lead the implementation of IT solutions for customer-specific projects, ensuring alignment with business requirements and the IT Director, Customer Solutions.
• Define project scope, timelines, resource requirements, and project governance to ensure successful delivery.
• Manage cross-functional project teams and maintain strong relationships with internal stakeholders, customers, and external vendors.
• Monitor project progress, identify risks, and implement corrective actions to ensure projects are delivered on time and within scope.
• Provide post-implementation support and technical expertise to the network when required.

Application Ownership

• Own and manage assigned logistics and business support applications, ensuring system availability, stability, and continuous improvement.
• Coordinate application maintenance, enhancements, issue resolution, and user support.
• Deliver user training and promote adoption of systems and best practices across the organization.

Project Planning & Budget Management

• Develop project plans, budgets, and resource allocation aligned with project objectives and IT strategy.
• Monitor project financial performance, timelines, and resource utilization, taking corrective actions when necessary.
• Analyze project costs and provide regular updates to the IT Director, Customer Solutions.
• Maintain accurate project documentation and provide regular status reports to stakeholders.
• Track project milestones, risks, and deliverables to ensure transparency and alignment.
• Drive continuous improvement initiatives and contribute to innovation within Customer Solutions.

Leadership

• Lead, coach, and develop project team members in line with GEODIS HR policies and business objectives.
• Conduct performance reviews, identify development opportunities, and support employee growth through training and coaching.
• Foster a collaborative, high-performance culture by promoting the company's Mission, Vision, and Values.
• Communicate business priorities, project updates, and organizational objectives effectively to the team.
• Ensure compliance with company policies and maintain a safe and engaging work environment.

Qualifications

• Experience in remote team management
• Bachelor working and thinking level
• 5-7 years of experience in IT
• 8-10 years of experience managing people
• In-depth experience and knowledge of systems work
• Proven ability to manage the 'defining, designing and delivery' of customer requirements

Preferred Skills

• Management experience within freight forwarding