IT INFRASTRUCTURE

Overview

The Regional IT Manager Europe will ensure the streamlined operation of regional IT resources in line with the organisation & objectives. He/she will coordinate the IT activities of the region, provide administrative guidance and support the day-to-day operational activities of the IT department. He/she will work closely with the Group IT department and decision makers in other departments in Europe to identify, recommend, develop and implement cost effective technology solutions.

Responsibilities

• Responsibility for the European IT infrastructure, its maintenance and evolution
• Responsibility for the internal and external resources of the infrastructure and End User Computing domain for Europe, management of the outsourced level 1 support
• Responsibility of the telephony systems for headquarter offices and properties
• Compare, analyse and make recommendations for the improvement and growth of the IT infrastructure and IT systems.
• Manage the local deployment, monitoring, maintenance, upgrade and support of all IT systems including servers, PCs, networking equipment, operating systems, hardware, software and peripherals.
• Oversee the provision of IT support services to local end users
• Technology watch, working with stakeholders to define operational and system requirements for the implementation of new technologies, in conjunction with the Group IT Department in Singapore
• Management of hardware, software and equipment

Qualifications

• Significant experience in managing an IT department
• Master of Science / Computer Science or equivalent
• Experience in the following areas: IT help desk management, application and interface support, network, infrastructure and desktop support, IT project management
• Experience in the hospitality industry is a plus
• Proven ability to manage a team and lead subcontractors
• Demonstrated ability to proactively present and communicate ideas, suggestions and problems to ensure continuous improvement
• Very good interpersonal and relationship skills
• Experience with (but not limited to) LAN/WAN, VoIP, and systems infrastructure (Windows Server, Vmware, Simplivity), firewalls, Microsoft Office, Service Now, Office365, Active Directory
• Languages: Fluent in French and English. German is also an asset