IT Helpdesk Lead — Hybrid, Paris Banking Tech

HCLTech is seeking an experienced IT Helpdesk Services Lead for a prestigious banking client site in Paris. This permanent hybrid role involves on-site work three to four days per week and requires strong ITIL, service desk leadership, and advanced technical knowledge.

The role demands fluent English and French, excellent communication, and the ability to manage incidents, problems, and changes across multiple teams and vendors.