IT help desk technician F/M/X

As part of the IT support team, you will work in a dynamic, international environment serving internal users. Reporting to the IT Service Center Manager, you will handle and resolve IT incidents to ensure service quality and continuity.

Responsibilities

• Handle user requests through various channels (calls, tickets, emails) in French and English.
• Provide Level 1 and Level 2 support and ensure that incidents are tracked.
• Diagnose, analyze, and resolve IT issues related to workstations, mobile devices, and applications.
• Assist users and manage the distribution and replacement of IT equipment.
• Write and maintain technical documentation and support procedures.
• Contribute to the continuous improvement of IT services and participate in projects related to the information system.

Qualifications

• Two- or three-year degree in computer science
• At least 3 years of experience in IT support or helpdesk roles.
• Proficiency with Windows 10/11 environments and an understanding of IT infrastructure.
• Strong interpersonal and writing skills in French and English (minimum B2 level).

Additional skills that could make you even more unique

• Knowledge of Microsoft SCCM
• Computer networking skills
• Knowledge of Intune and the Entra environment

Because your profile is about more than just technical skills

• A service-oriented mindset and teaching skills to effectively support users on a daily basis.
• Diligence and a systematic approach to ensure reliable and structured troubleshooting.
• Self-reliance and organizational skills to efficiently manage multiple requests simultaneously.