IT G&A application manager F/M

LumApps is now more than just an Employee Experience Platform — it is an AI-powered Employee Hub that supports companies in their digital transformation of communication, collaboration, and engagement with their customers, partners, and above all their employees.

Our platform is a proven leader in this dynamic market with a truly unique vision and product. It has been deployed by Fortune 500 clients around the world and is delivering meaningful business benefits. LumApps is identified as a leader in Gartner's Magic Quadrant for Intranet Packaged Solutions as well as in Intranets Forrester Wave, and regularly selected for the French Tech Next40/120 program.

In 2025, LumApps strengthened its leadership position by partnering with Beekeeper , a pioneer in frontline employee experience solutions. This strategic collaboration expands our reach and impact across all types of workers — from HQ to the frontline.

Our mission: To make people feel that they belong and have a purpose. To create an environment where all employees are engaged and work together towards the same goal. Over 700 leading companies trust our solution to:

• Improve the productivity of their teams with our AI‑powered Collaborative Experience Platform integrated with both Google and Microsoft collaborative suites.
• Transform employees into real ambassadors of their company.
• Make employees more efficient and better connected to their peers and relevant information, regardless of their location, with the tools and information they need at their fingertips.
• Help companies reduce turnover, accelerate employee onboarding, better collaborate and share knowledge, and even improve their customer experiences.

With a team of over 600 Lumies spread across 11 offices (Lyon, Paris, Lille, Sophia Antipolis, London, Barcelona, Hamburg, Austin, Tokyo, Zurich, Krakow), we support large enterprises all around the world. Over the past year, we have been driving an ambitious phase in our journey under the impulse of our new shareholder Bridgepoint, aimed at propelling us to become the clear leader in our market and shine worldwide in our industry. We are looking for individuals who are excited to actively participate in this transformation.

Team

We are looking for an IT G&A application manager, which will be central to LumApps’ continued global scaling, directly enabling efficient operations across all G&A functions. The Position Within the IT G&A team, part of the CFO Office, the IT G&A Support & Evolution manager, is responsible with a junior team member of optimizing the usage of our G&A tech stack, by the functional team including HR, Finance, Legal, Procurement, and Corporate Operations. He will act as the vital bridge—the functional translator—between our business teams and technical providers.

Missions

• Support Users & System Evolution
  • Provide Expert Support: Offer second‑level support for G&A application use across the G&A teams.
  • Coordinate with Integrators: Manage and coordinate with our integrators and G&A systems providers, addressing bugs and driving system enhancements.
  • Ensure consistency & data integrity: Ensure that master data are shared between all G&A systems and that data flows between them smoothly without alteration.
  • Analyze all evolution requests with a holistic view on all potential impacts on our G&A tech stack.
• Improve our systems & participate to strategic initiatives
  • Shape the Future: Collect, analyze, challenge, and prioritize requests for finance system, process, and master data evolutions to maintain and continuously refine our G&A systems roadmap.
  • Lead evolution projects: Lead in partnership with systems integrators/providers for evolution projects, in coordination with key users.
  • Participate in strategic initiatives: Play a key role in high‑impact projects, including integrating newly acquired companies into our systems.
  • Implement new tools (for diverse topics like P2P, Travel & Expenses, CSR KPI’s management).
• Key users are in charge of:
  • Demand Management: Act as the single entry point for scope requests, splitting requests between “Support request”, "training issues" and "evolution needs."
  • First‑Level Support: Assist users with functional issues before escalating to IT G&A.
  • Prioritize evolution needs within the scope.
  • Quality Control: Test and validate new reports or tool updates developed by IT G&A before they go live (User Acceptance Testing).
  • Change Management: Support training of new users for new evolution implementation.
  • Preventive maintenance of our G&A application; train key users and support their process & how‑to documentation.
  • Second‑Level Support: Manage support requests that key users cannot handle, and escalates to software provider or integrator.
  • Deploy evolution requests, either independently or with external expertise if necessary; for large projects provide detailed needs analysis & context to the G&A project management team.
• You will gain hands‑on experience and provide support for the following tech stack (list may evolve):
  • ERPs: NetSuite, SAP ByD (SAP By Design) – Unification project launch in 2026.
  • ERP add‑ons: ZoneCapture, ZoneReconcile, ZoneSFTP, Celigo Cloud.
  • Subscription management: ChargeBee.
  • EPM: Lucanet – new RFP in 2026.
  • HRIS/ATS: Lucca (incl. Expense Reports and Project Management), Teamtailor.
  • P2P & Travel: Spendesk, Egencia, Pivot (to be implemented).
  • Cash Management: Cobase.
  • Worksheets: Excel (with PowerQuery) and Google Sheets.
  • Legal: ContractWorks, DocuSign.
  • Others: Jira Service Management.

Skills

• Background & Technical Skills (Must‑Haves):
  • At least 5 years of experience administering G&A systems ERP & Financial Systems.
  • At least 3 years in administering ERP systems.
  • Business acumen: Good understanding of business processes, especially Accounting and Controlling principles.
  • Integrator Management: Demonstrated ability to challenge functional and financial proposals from financial system integrators.
  • Data proficiency: Strong proficiency in SQL for data querying and analysis.
  • Language skills: Fluent in French & English.
• Background & Technical Skills (Nice‑to‑Haves):
  • SaaS experience: Ideally working in a fast‑growing SaaS company.
  • HRIS management: Experience administering HR systems (ideally Lucca).
  • Project manager experience: Leading G&A projects in an international & cross‑functional environment.
• Background & Technical Skills (Soft Skills):
  • Analytical & Problem Solver: Highly analytical with a keen eye for detail, adept at diagnosing complex issues and proposing practical, effective solutions. Capable of maintaining a global strategic perspective for scalable outcomes.
  • Collaborative & Persuasive Communicator: Empathetic and persuasive, skilled at translating functional needs into efficient, scalable solutions. Builds strong cross‑functional relationships, manages change and communication, and focuses on the company's overall strategy.
  • Tech‑Fluent: Comfortable navigating multiple software interfaces and patient while communicating with non‑technical users.

Why You’ll Love Working at LumApps

• Hybrid work model – 2 days at the office, 3 days remote.
• RTT days – ~10 extra days off per year.
• Meal vouchers (SWILE) + free snacks & coffee.
• Yoga classes – a mindful break in our Paris office.
• Supportive parental leave and family moments, including a Christmas party for your kids.
• Health insurance (ALAN) – 60% covered + full life & disability cover.
• Afterworks, team celebrations & seasonal parties.
• Equipment and environment to support remote working.
• French & English lessons, professional development & access to Leeto CSE.

We aim to celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from candidates of all backgrounds, identities, and experiences.