IT Field Support Specialist - IDF

About the role

As an IT Field Support Specialist, you will join Cognizant to work on-site in Montigny-le-Bretonneux, supporting a major player in the automotive sector. This role is part of a multi-year global contract to modernize workplace services, covering the client's sites and offices worldwide.

In this specific role, you will provide on-site technical support to end users.

Your responsibilities

• Provide on-site technical support: install, configure, and maintain desktops, laptops, printers, and other devices
• Handle incidents and requests from start to finish, following the defined SLAs
• Support ITSM processes (incident, problem, and change management) and keep clear records of your work
• Work with remote support teams and other departments on more complex issues
• Take part in deployment projects: hardware rollouts, migrations, and upgrades
• Provide basic training to users and contact suppliers or partners when needed

Required profile

• At least 4 years of overall experience, including 2 years in desktop/deskside support
• Fluent French required
• Professional English required (you will regularly work with English-speaking contacts as part of this international contract)
• Valid driver's license (if travel is required)

Technical skills

• Windows and Mac (devices and desktop environment)
• ITSM tool (ServiceNow, Remedy, or Jira Service Management)
• Basic network knowledge
• Good understanding of hardware troubleshooting and repair

Soft skills

• Strong problem‑solving and communication skills
• Ability to work independently in the field
• Customer service mindset and good listening skills

Environment & methods

• Knowledge of ITSM processes and SLA-based work
• Ability to keep clear and accurate documentation

Work model: on-site

This role requires full-time on-site presence at the client location in Montigny-le-Bretonneux. Conditions may change depending on project needs, but we are committed to clear communication about expectations.

We look forward to meeting curious and engaged candidates. Even if you do not meet all the criteria, feel free to apply, your transferable experience and motivation can make a difference.