IT Digital Workplace & Endpoint Specialist

About the Role

As Alan scales internationally (800+ employees, 100+ healthcare professionals, 5+ countries), we need an IT Digital Workplace & Endpoint Specialist to manage device security, SaaS platforms, identity & access, and employee IT experience while contributing to build projects that reduce operational toil. You'll work within the IT Community with guidance from senior teammates, growing into autonomy and ownership over time.

Location

Paris-based — You'll work from our Valmy office 3+ days per week, with flexibility for remote work on other days.

First 2 Months

• Join IT on-call rotation (helpdesk) with buddy/shadowing support
• Discover Alan's processes, stack (Kandji, Apple Business Manager), SaaS ecosystem, and identity tools (Google Workspace, SSO)
• Handle most typical IT operations issues autonomously (equipment, SaaS access, account provisioning)

First 6 Months

• Handle IT on-call shifts autonomously (40 to 60% of your work days) — solve most problems that do not require engineer input
• Own onboarding/offboarding workflows end-to-end
• Have wide knowledge of Alan's processes, equipment, and tools
• Contribute to “build” projects (MDM improvements, compliance documentation, self-service tooling) with guidance from senior teammates

First Year

• Be regarded as an expert on at least one topic beyond the on-call rotation (e.g., MDM, SaaS admin, compliance documentation)
• Contribute on device compliance improvements (MDM, EDR, FileVault) across all countries
• Ship automation or self-service projects that measurably reduce IT toil — with limited guidance
• Lead low to medium IT projects end-to-end

3 Years

• Fully autonomous on the User Experience & Platform workstreams
• Lead medium to high-complexity IT projects end-to-end
• Mentor newer team members, reduce bus factor through documentation and knowledge sharing

Who We’re Looking For

For this opportunity, we are aiming to hire within the B0-B1 level range.

Must-Have — Technical/Hard Skills

• 1-3 years IT operations experience (or strong internship/student association background in a tech environment): Device management (MDM — ideally Kandji, Jamf, or Intune), SaaS administration, basic identity & access management (Google Workspace, SSO)
• macOS fluency : Comfortable troubleshooting macOS at scale. Understands the Apple ecosystem (Apple Business Manager, DEP enrollment)
• Operational reflexes : Can triage issues, communicate to users during incidents, and elevate appropriately. Has on-call or production support experience (or equivalent)
• Documentation mindset : Writes clear, structured documentation. Understands that knowledge trapped in one person's head is a risk
• Learning velocity : Picks up new tools and processes quickly. Doesn't need to know our exact stack, but demonstrates fast ramp-up capability

Must-Have — Behavioral/soft skills

• Delivers with attention to detail : Handles run tasks reliably and consistently
• Raises questions and identifies frictions: Spots problems, flags them, and suggests improvements
• Takes feedback well and learns fast: Open to coaching, iterates quickly
• Collaborative and positive: Works well with teammates and other communities
• Proactive: Identifies what needs doing and proposes next steps (with guidance where needed)

Nice-to-Have Skills / Bonus Points

• Experience with Kandji specifically
• Exposure to security compliance frameworks (ISO 27001, SOC 2) — even just awareness
• Basic scripting ability (Python, Bash, etc.) or willingness to learn
• Experience with SaaS vendor management and/or license administration
• Interest in automation and coding (even from college/school projects)
• Experience in a fast-growing tech company environment

Languages

Fluent French & English

Perks & Benefits

• Fair rewards . Generous equity packages complement your base salary, for permanent contracts only.
• Flexible Office . Amazing office space at our HQ, sponsored co-working hubs or a full-remote experience with home office equipment sponsorship, we want you to live where you’re the happiest.
• All the tools you need . Top of the range equipment: Macbook Pro, keyboard, laptop stand, monitor, and Bose noise-canceling headphones.
• Flexible vacation policy and flexible working hours . Organize your time as you wish.
• Delightful healthcare insurance : Extremely comprehensive health insurance - 100% for you and your children, 90-100% for partners depending on your country (permanent contracts only).
• Transport . Country-specific commuter benefits.
• Learning & Training opportunities . A highly flexible Training policy free books and budget to attend and speak at conferences if the opportunity arises.
• Personal growth through coaching : At Alan, coaching isn't just a perk -it's core to who we are. Every Alaner is paired with a dedicated coach from day one, who helps maximize their impact, nurture engagement, and navigate Alan's values to develop their full potential.
• Parental leave . Extended parental leave for all new parents, for permanent contracts only.

Equal Opportunity Statement

Everyone, no matter how underrepresented, should feel free to apply.