IT Business Operations Expert for Finance & Procurement

IT Business Operations Expert – Finance & Procurement

Join Ipsen’s Global Digital IT Operations team to support its Corporate Functions. The role focuses on managing day‑to‑day IT operations for Finance & Procurement applications, ensuring reliable service delivery, performance, and continuous improvement.

Experience in outsourced delivery models, stakeholder coordination, and a strong operational mindset are essential.

Responsibilities

• Ensure reliable day‑to‑day IT operations for Finance & Procurement applications, including maintenance, support, and service continuity.
• Act as the primary operational interface between business users, IT teams, and outsourcing partners.
• Monitor service performance (KPIs, SLAs), budgets, and operational risks, ensuring alignment with business expectations.
• Support service transitions from build to run and ensure operational readiness.
• Manage vendor performance, contracts, and service commitments, including service credits and improvement actions.
• Identify opportunities to optimize services, improve processes, and drive operational efficiencies.
• Contribute to governance, reporting, and decision‑making forums related to service delivery.

Qualifications

• Solid experience in IT service delivery and application operations, ideally in Finance & Procurement domains.
• Comfortable working in outsourced environments and coordinating multiple stakeholders (business, IT, vendors).
• Good understanding of Finance & Procurement processes and their supporting IT applications.
• Strong operational mindset with the ability to balance service quality, cost control, and business satisfaction.
• Structured, reliable, and proactive, with the ability to anticipate risks and propose improvements.
• Fluent in English; comfortable working in an international environment (French is a plus).

Why Join Ipsen?

• A central operational role supporting critical Corporate Functions.
• High interaction with business stakeholders and strategic IT partners.
• Opportunity to drive service excellence and continuous improvement in a global organization.
• Collaborative, international environment focused on impact and accountability.

Job Details

• Seniority level: Not Applicable
• Employment type: Full‑time
• Job function: Management and Manufacturing
• Industries: Pharmaceutical Manufacturing

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