IT Business Analyst/Project Manager – E-commerce Back-Office Support
Role Overview
You will serve as the strategic and technical bridge between E-commerce business teams and IT Centers of Excellence. Your mission is to ensure operational excellence, monitoring, and continuous optimization of our Back-Office platforms.
What You Will Do
You will lead the resolution of complex incidents, conduct impact analyses, and propose proactive solutions to strengthen system stability, performance, and scalability. You will also perform deep-dive analyses of business processes and IT integration flows, and collaborate with stakeholders to document requirements for new features or system evolutions.
Why It Might Be a Fit
You will contribute directly to a seamless customer experience and the efficiency of L'Oréal's digital operations. You will have the opportunity to work in a dynamic, international environment and unite multidisciplinary teams.
Requirements
- Proven experience as an IT Business Analyst, ideally gained within the E-commerce ecosystem or on large-scale IT integration projects.
- Advanced knowledge of Fluent Commerce.
- Strong knowledge of major E-commerce platforms (Salesforce Commerce Cloud, Shopify Plus).
- Solid experience in IT project support and incident management.
- Proficiency in project management tools (Confluence, ServiceNow).
- Proficiency in integration technologies including MFT, ESB, APIs, Event-driven architecture, and ETL.
- Ability to translate complex business issues into actionable technical solutions.
- Ability to unite multidisciplinary teams in a dynamic, international environment.