IT Admin & Support

Established in 2017, Infinite Orbits is a NewSpace company, based in Toulouse, pushing the boundaries of in-orbit services with cutting-edge spacecraft driven by its own Rendez-Vous solution, an advanced Autonomous Vision-Based Navigation Solution. IO has two generations of missions

"Orbit Guard" provides Inspection and Space Situational Awareness services in GEO.

"Endurance" is a docking service capable of extending the life of GEO telecom satellites, by taking over AOCS takeover for 5 years.

About the Role

We are looking for an IT Admin & Support to handle both day-to-day user support (N1/N2/N3 helpdesk) and the administration of the company's IT infrastructure. This hybrid role — split equally between helpdesk and systems administration — is critical in a demanding space systems environment. You will be the go-to IT contact for all internal teams, while actively contributing to the availability, performance, and security of our infrastructure.

Job Description

1. Helpdesk Support — N1 / N2 / N3

Handle first-level support (N1): common incidents, password resets, workstation issues, printers, and office software.

Resolve N2 tickets: advanced diagnostics, network troubleshooting, configuration issues, and access rights management.

Escalate to N3 for complex issues involving servers, virtualization, or network equipment.

Manage and prioritize tickets using an ITSM tool (creation, tracking, resolution, closure, reporting).

Handle user onboarding and offboarding: provisioning and revoking access (AD, email, VPN, business applications).

Deploy and configure workstations (images, software, peripherals) on both Windows and Linux environments.

Run internal training sessions and awareness programs on IT best practices and cybersecurity.

2. Systems and Network Administration

Administer and maintain Windows and Linux servers, user workstations, and associated services (file sharing, backups, antivirus, Active Directory).

Manage local and cloud infrastructure (Microsoft 365, Google Cloud, or equivalent).

Administer network infrastructure: switches, firewalls, VPNs, Wi-Fi, VLANs, routing.

Monitor system performance, availability, and usage; plan upgrades and capacity expansion.

Maintain IT asset inventory and manage the hardware/software lifecycle.

Manage virtualization environments (VMware, Proxmox) and backup solutions.

3. Documentation and Continuous Improvement

Draft and maintain IT procedures, user guides, and technical documentation.

Contribute to the helpdesk knowledge base (FAQs, resolution guides, tutorials).

Propose improvements to tools, processes, and service levels (SLA/OLA).

Requirements

Degree (Bac+2 to Bac+5) in IT, computer science, networks, or equivalent.

3+ years of experience in IT support and/or systems and network administration.

Proficiency in Windows and Linux environments, Active Directory, network protocols (TCP/IP, DNS, DHCP), and firewalls.

Experience with virtualization (VMware, Proxmox), backup solutions, and endpoint security tools.

Understanding of cybersecurity principles and ISO practices.

Strong service mindset, communication skills, reactivity, and ability to prioritize effectively.

Fluent in French; technical English proficiency.

Good to have:

Experience in regulated/high-security sectors (e.g. defense, aerospace).

Familiarity with scripting (PowerShell, Bash), automation, and monitoring tools (e.g. Zabbix, Nagios).

Exposure to PLM, configuration management systems, or software development environments.

Familiar with ERP (Odoo, ...)

What we offer

The opportunity to be part of an international team transforming the space industry.

A creative and innovative work environment where ideas turn into reality.