ISS

Job Purpose

Internal sales specialised within a sub BU allocated to accounts where possible, deep knowledge of portfolio, process and vendor pricing, manages all quotes and closes orders; incentivized based on part of the portfolio.

Responsibilities

• Build excellent customer and vendor sales relationships through proactive engagement and demonstrable specialist product knowledge under supervision.
• Generate new business opportunities by planning outbound calls to customers and can have a general conversation around a solution/product area.
• Achieve monthly/quarterly revenue and margin targets.
• Proactively develop relationships with key internal and external contacts.
• Engage in active inside selling by using a number of different sources to gain information on customers and utilize this to maximise call potential and outcomes.
• Manage customer backorder along specialist knowledge and engage in "intelligent project fishing".
• In AS either manage project end-to-end or hand over to pre-sales for technical requirements.
• Provide, sell and negotiate product information, pricing, special offers and promotions.
• Ensure TD SYNNEX maintains service level agreements with customers.
• Attain key performance indicators (KPIs) such as customer engagement.
• Sell the benefits of using TD SYNNEX and the company value proposition.
• Develop partner relationships (incl. account planning, cross-selling, etc.).
• Identify project opportunities and engage with BDMs if specific product/vendor knowledge is required.
• Drive sales of specific products/vendors if specific knowledge is required.
• Provide accurate and timely quotations (SMB Managed (AS), SP/ E-Var/ SI segment, Specialists (IBM), entire AS BUs).
• Generate and own a pipeline of deals in TD SYNNEX's CRM system, which is regularly reviewed and updated and ensure active closure of opportunities.
• Manage customer backorder expectations and reporting.
• Ensure CRM system is well maintained and provides correct customer information.

Knowledge, Skills & Experience

• 1-2 years of experience.
• Numerate with good attention to detail.
• Excellent telephone manner.
• Priority management and planning skills.
• Strive to achieve set targets.
• Understand sales process.
• Effective communication skills.
• Good relationship building.
• Working knowledge of Microsoft Word, Excel, Outlook.
• Ideal candidates will have previous experience of IT systems for quotation, order entry, CRM.
• A knowledge of product set would be desirable but not essential.
• IT industry knowledge would be desirable but not essential.

Benefits

• Elective benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow your career: Accelerate your path to success with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate your personal well-being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, equity & inclusion: Valuing every voice and celebrating global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth opportunities.
• Make the most of our global organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with your community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and other environmental and social initiatives.