INTERNSHIP - TECHNICAL SUPPORT

À propos

Incepto Medical Saving Time. Saving lives. Together.

Incepto co‑creates and distributes AI applications for medical imaging – bridging the gap between physicians and the tech world. Incepto forms a passionate, expert and humble team, promoting collaboration and centered on customer and patient needs.

Descriptif du poste

Join us for an Internship as a Technical Support Engineer .

Join us and take on the challenge of AI in Medical Imaging! Together!

Mission

As a Technical Support Engineer, you will be the first point of contact for our clients experiencing technical issues. You will troubleshoot, diagnose, and resolve technical problems while providing exceptional customer service. Your expertise will ensure that our clients can effectively use our products and services. As a main point of contact for our customers, you will be an important source of information for the R&D, Data Science, Product and Customer Success teams.

To Achieve This Mission, You Will

• Set up and provide customer support for the effective operation of software medical applications.
• Troubleshoot and diagnose technical issues to provide quick and efficient solutions.
• Conduct proactive monitoring of client systems to identify and address potential issues before they escalate.
• Manage and facilitate installed base upgrades, ensuring smooth transitions and minimal disruption to client operations.
• Collaborate with multiple teams to elevate and resolve complex problems.
• Create and maintain technical documentation and FAQs internally and for customers.
• Raise customer feedbacks and propose evolutions for new releases of our products and our partner's products.
• Follow Quality Management System procedures and guidances.

Profil recherché

Student in Computer Science or bioengineering looking for a 6‑month internship.

Qualifications / Requirements

• Strong problem‑solving skills and attention to detail.
• Good technical awareness (Database, OS installation, script generation, VM, remote control, etc.).
• Experience in TCP/IP and network configuration.
• Excellent interpersonal skills.
• Customer focus.
• Fluent in French and English.

Desired Skills

• Passionate about technology and innovation applied to the medical domain.
• Previous experience with healthcare IT technologies, such as working with PACS, RIS or PAS clinical information systems.
• Familiarity with design controls in an FDA regulated environment.

Process de recrutement

2 to 3 interviews. Hiring process closed in a few days.

Informations complémentaires

• Type de contrat : Stage (6 à 6 mois)
• Date de début : 01 mai 2026
• Lieu : Paris
• Télétravail ponctuel autorisé