Internship in China - Guest Relations Officer

Sina Careers is a platform dedicated to recruitment and staffing in China’s luxury hospitality and restaurant industry. We offer job and internship opportunities year-round, with over 500 partner hotels and 1,200 interns placed!

Our services:

• Tailored Recruitment: We provide customized recruitment services to meet our clients' specific needs, connecting qualified candidates with top-tier employers.
• Career Guidance: Our career advisors offer end-to-end support throughout the application process.

Why choose Sina Careers ?

• Established Network: With an extensive hotel network, we connect candidates with trusted employers.
• Industry Expertise: Our team has in-depth knowledge of the hospitality sector, allowing us to better understand the needs of both employers and candidates!
• Commitment to Quality: We strive to deliver high-quality services for both candidates and employers, ensuring successful and long-lasting placements.

ATTENTION: The internship is located in China (Beijing, Shanghai, Shenzhen, Tianjin, Chengdu, Qingdao...) Let us know your preference and we will arrange your internship!

Location: Beijing, Shanghai, Tianjin, Qingdao, Chengdu, etc.

Internship Duration: 5,5 to 6 months

Compensation: 3000CNY/month

Description:

Responsible for managing the reception desk, carrying out general administration duties, and assisting with day-to-day operations of the Front Office. Provide a friendly welcome and high-quality service over the phone and on the guests’ arrival to the hotel, deal with the demands of the front desk, and find suitable solutions to meet customers’ needs depending on the resources available at the hotel. Carry out all necessary procedures when guests arrive and depart (check-in/ check-out).

This internship will allow you to have a hands-on experience in the hospitality field, in a fast growing environment in China. Whether you want to improve your Chinese level or simply work in an international setting, Sina careers will help you find your dream internship in China.

Responsibilities

• To carry out the day-to-day administration of the front office, including answering telephones and emails.
• To answer guests' queries and refer them to contact points at which they can obtain further information. 
• Liaise with other departments regarding any issues: e.g. Security, Housekeeping, Engineering, accounting, F&B, etc
• Report to Front Office Manager any maintenance that needs attention in the Lobby.
• Escort guests to rooms and clearly explain available facilities. 
• Following through with maintenance issues when required.
• Work on a roster basis of 5 days, spread over 7 days. 
• Supervise day-to-day running of the front office.
• Ensure the delivery of high standards to guests.
• Ensure a speedy resolution to any problems that may arise on shift. 
• Liaise with housekeeping regarding accommodation requirements. 
• Assist with the duties of other departments if staff is limited.

Benefits: 

• Accommodation: Hotel room or apartment provided on behalf of the Hotel
• Meals provided
• Other benefits comply with hotel policy (e.g free gym usage)

Requirements : 

• Over 18 yo
• Fluent English
• Mandarin is not compulsory but is a bonus depending on hotels
• A particular interest in communication and customer relations 
• Curious, open-minded, patient
• All backgrounds are considered.