Internship - Head office - Group Customer Care Director support PMO H/F

Air Liquide is a world leader in gases, technologies and services for industry and health. Present in 60 countries with 66 300 employees, the Group serves more than 4 million customers and patients. Oxygen, nitrogen and hydrogen are small molecules essential to life, matter and energy. They embody Air Liquide's scientific territory and have been at the heart of the Group's business since its creation in 1902.

Descriptif de l’entité et de l’activité

Air Liquide's Industrial Merchant (IM) is a global business line serving over two million customers, from local artisans to large multinationals, across diverse sectors like food and beverage, metal fabrication, and chemicals.

How will you CONTRIBUTE and GROW?

Within the Group Customer Care Department, you will support the Director in deploying the global strategic roadmap. This internship is a total immersion in the customer experience transformation of a global industry leader, involving international coordination with high-level stakeholders.

Your Key Missions

• Strategic Steering & Management Support Support the Customer Care Director in the operational deployment of the Group roadmap. Prepare presentation materials and strategic files for General Management. Monitor market best practices regarding Customer Relationship Management.
• Governance & International Coordination Organize and structure key deadlines with the team and the Customer Care Directors of worldwide subsidiaries. Prepare the agenda and ensure follow‑up on actions to guarantee country alignment with the Group strategy.
• PMO (Project Management Office) & Team Support Assist the 4 BPOs in structuring their respective projects (processes, tools, performance indicators, ...). Coordinate information flows between the various ongoing projects to ensure overall consistency.
• Project Leadership Depending on your autonomy and interests, you will take direct responsibility for one or more initiatives (e.g., deployment of a new tool, harmonization of a specific process, creation of a steering dashboard).

Are you a MATCH?

Pour ce poste, les qualités/compétences attendues sont les suivantes :

Education: Student in Bac+4 or Bac+5 (equivalent to 4th or 5th year of higher education) with a specialization in Management, Strategy, or Project Management.

Languages: Fluent English is essential (daily international context). French is mandatory.

Soft Skills: Excellent organizational skills, analytical mind, relational ease, and professional posture adapted to a management environment.

Hard Skills: Advanced proficiency in project management tools is a plus

Informations Complémentaires

Air Liquide est labellisé Happy Trainees.

Le stage se déroule dans le siège historique du Groupe en plein centre de Paris au quai d’Orsay.

Localisation géographique: Paris, France

Date de début souhaitée: Avril 2026

Durée: 6 mois

Rémunération: selon profil

Pour en savoir plus sur notre entreprise et obtenir des conseils pour nous rejoindre, cliquez ici

Our Differences make our Performance

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.