International Field Service Technician - Travel & Training
About UsWant to join a growing international and industrial context ?
Job TitleField service TechnicianLocationFrance - MREAbout UsWant to join a growing international and industrial context ?At Ingersoll Rand, our passion is to inspire progress around the world. We improve the quality of life by creating comfortable, sustainable and efficient environments.For more information, please visit: SummaryAs a Field Service Technician mainly within the framework in our mixing activities, you provide technical assistance for our products at customer’ sites and/or on our production site. You are recognized as a technical expert and also ensure the installation, commissioning and maintenance of our products at customers' premises. You also ensure customer satisfaction across all our services.ResponsibilitiesTechnical expertise:
- Remote technical assistance (email / phone / ...)
- Management of customers’ complaints
- Commissioning, maintenance, repair and training on our products at our customers' premises or in our service workshop
- Promotion of our services (maintenance contract, Training, ...) to our clients with technical and commercial arguments
- Retaining our customers
- Host technical meetings with support services if necessary
- Reporting the “near-accidents”
- Respect the wearing of security equipments
- Collect anomalies, establish an action plan and measure its impact
- Participate in monitoring and solving problems encountered during the manufacture of products
- Participation and development of continuous improvement indicators
- Higher education with skills in mechanics, hydraulics, electrical and automation.
- 3 years of experience in a similar position in an industrial environment or in mechanical maintenance.
- Proficiency in English (B2 Linguaskill).
- Planned travel (regional, national and international)
- International Travel - Ability and willingness to travel, as required.
- Rigor and analytical ability
- Ability to work independently, organized, rigorous, results-oriented and client
- Self-taught
- Team spirit
- Mastery of computer tools (office pack)