Integration Manager

Manager, Implementation Engineer - ProcessOut

ProcessOut is a pioneer in the payment orchestration space, helping merchants build, scale, and optimize their payment infrastructure. It was acquired by Checkout.com in 2020 to grow its global reach.

The role

At ProcessOut, the Implementation Engineering Manager bridges technical excellence and business success by managing a Merchant Success Squad.

What you will be doing

• Team Leadership: Lead, mentor, and manage a squad with an Implementation Engineer, Account Manager, and Technical Support specialist.
• Portfolio Management: Oversee a diverse portfolio of online merchants, ensuring revenue growth, customer value, retention, and product adoption.
• Strategic Delivery: Deliver squad objectives on time, removing technical barriers to revenue.
• Operational Excellence: Refine onboarding and support journeys, creating scalable processes that reduce time to go live for complex integrations.
• Escalation & ownership: Act as the authority for your squad, solving complex challenges and managing critical incidents with customers.
• Feedback Loop: Collaborate with Product and Engineering to represent the voice of the merchant, influencing the roadmap based on trends and friction points.

What we’re looking for

• Proven Leadership: Experience managing technical teams (Implementation, Support, or Solutions Engineering) in a fast-paced SaaS environment.
• Personal expertise: Eager and motivated to continuously develop payment expertise.
• Commercial appetite: Understand how technical success translates into business value and revenue growth.
• Deep Technical Expertise: Robust understanding of APIs, web/mobile applications, and IT infrastructure, with the ability to talk shop with developers and talk business with C-level stakeholders.
• Multidisciplinary View: Manage different functions (Support vs. Account Management) and align varied KPIs toward a common goal.
• Project Management: Expert-level project management skills, especially in complex B2B customer onboarding with tradeoffs.
• Communication: Fluent French and English, able to converse with internal and external stakeholders.

Bonus points for

• Direct experience in the Online Payments industry (highly preferred).
• Experience managing a team where technical and commercial roles coexist.
• Data analytics proficiency—using data to track performance.
• Ability to read/understand code (ideally Golang) and scripts in Javascript.
• Ability to run business and technical meetings in German.

If you are ready to grow and make a difference, this role could be your next step.