Installation & Upgrade Specialist

Job Description Summary

Provides installation and upgrade expertise to ensure successful delivery and adoption of Imaging Digital Solutions (IDS), with a particular focus on our Medical Imaging Merge (MIM), across the post sales customer lifecycle. Drives customer satisfaction and business outcomes through effective planning, coordination, and implementation of our Imaging Digital Solutions. Acts as an interface between customers and internal stakeholders, managing integrations, IT dependencies, and operational execution to ensure successful implementations. Impacts the quality of own work and contributes to overall team effectiveness. Exercises judgment to prioritize and adapt tasks based on evolving customer and operational needs.

Roles and Responsibilities

• Contribute to the implementation of IDS solutions utilizing the Software Suite. Own technical deliverables during the entire lifecycle of the projects. Engage throughout the full lifecycle of assigned projects including initial installation and subsequent upgrades, and participating in decisions on architecture, design, and functionality to keep programs on track in terms of budget, time, and customer expectations. Work closely with the client to understand their needs and develop strategies tailored to their organization through site assessments. Also make standard recommendations on workflow, application, interface, reports, testing and uploads to customers through the implementation process. Is responsible for go-live readiness and support as well as post-live checkups and will be required to work collaboratively with internal team members and clients to ensure customer satisfaction.
• Broadening knowledge of own technical discipline to execute policy/strategy. May include support roles with specialized technical field of knowledge; still acquiring higher level knowledge and skills.
• Basic understanding of key business drivers; uses this understanding to accomplish own work. Good understanding of how work of own team integrates with other teams and contributes to the area.
• May have some autonomy to make decisions within a defined framework. Resolves issues in situations that require good technical knowledge and judgment within established procedures. Consults more senior team members for issues outside of defined instructions/parameters.
• A job at this level requires good interpersonal skills and may be required to lead a junior team. For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE. Explains technical information to others.

Required Qualifications

• This role requires experience in the Services & Digital Customer Support environment. Knowledge level is comparable to a Bachelor's degree from an accredited university or college (or a high school diploma with at least 1 year of experience).
• Demonstrated customer service experience in a clinical environment.
• Ability to work with and communication effectively with diverse stakeholders.
• Experience managing large‑scale projects, meeting or exceeding deadlines; IT or installation experience is required.
• Working knowledge of Microsoft Windows and Microsoft Office applications, including effective use of Copilot and other AI tools.
• Strong computer skills.
• Operating Systems: Windows Server, Linux.
• Fluency in English and at least one additional regional language (Polish, or Arabic). Proficiency in more than two languages is highly valued.

Desired Characteristics

• Ability to work effectively in fast‑paced and challenging environments. Ability to communicate complex technical topics in a customer‑friendly manner.
• Networking & Integration: DICOM, IHE, HL7, FHIR
• Web technologies knowledge.
• Experience in healthcare environments, particularly radiology or nuclear medicine departments.
• Willingness to travel up to 10-15%.

Additional Information

Relocation Assistance Provided: No