Inside Sales and Contract Engineer (Fluid Systems/Instruments)

Job Description

This is a key role to provide exemplary levels of service to our customers by managing orders from receipt through to delivery. Work with engineering, purchasing and manufacturing to ensure the customers’ requirements are met in full. Ensure that the customer is kept always up‑to‑date on order developments whilst managing any issues in a proactive manner. Customers rely on us for innovative, high quality and dependable solutions for managing the flow of liquids and gases. Responsible for helping customers around the world to improve efficiency, reduce emissions, minimize their environmental impact and assure safety.

Reporting to the Costumer Service Team Leader, you will build strong relationships with customers and other internal departments to ensure customer requirements are followed. You will provide attention to detail, work under pressure, approach challenges proactively and find solutions to problems. Operate across three end‑market focused divisions: Oil & Gas, Water & Power, and Chemical, Process & Industrial (CPI).

In this role you will identify and use price lists to provide customers with accurate pricing and lead‑time, identify and resolve order queries, and ensure that their requirements are correctly interpreted and fully understood. Liaise and negotiate with both customers and internal departments regarding delivery or special requirements. Work with the Quality department to resolve and investigate customer quality complaints, ensuring customer expectations are managed through to resolution.

This role suits a determined problem‑solver with excellent interpersonal and communication skills written and oral; ability to approach challenges proactively and find solutions. Experience in the valve industry and using an ERP system is required.

Qualifications

• Basic technical knowledge (electrical, pneumatic/hydraulic, instrumentation, etc.)
• Minimum 2 years’ experience in a similar role or in contract management
• Ability to read and understand technical drawings
• Commercial awareness or customer service experience

The Successful Candidate

• Demonstrates the ability to work in stressful situations with difficult clients focused on an expeditious resolution.
• Excellent interpersonal and communication skills
• Strong organizational and prioritization abilities
• Ability to handle a high workload
• Proactive mindset and problem‑solving skills
• Good level of English