Ingénieur informatique

Mission, Roles And Responsibilities

As a member of the Plant IT Team, the role of Plant IT Technician supports the assigned facility in the daily operations of the local network and IT hardware and software systems. The position administers and provides user support for information and communication business systems, telecommunications and related issues.

Main Missions Of The Role Are

• Support IT issues and users with shop floor/Manufacturing Execution Systems (Level 1 Troubleshooting).
• Engage L2 or L3 support.
• Server disk space management and OS patching.
• Hardware troubleshooting and replacement.
• Support users for MS Office or other PC subjects as a result of escalation from the Stratos Help Desk system tickets.
• Work with other members of the IT organization to provide solutions to user issues.
• Keep IT management up to date with local and system changes.
• Create and escalate support tickets using the Stratos Help Desk system.
• Desktop/Laptop setup and distribution.
• Basic Network Troubleshooting and Support.
• Execute failover/failback of shop floor systems on a periodic basis.
• Ensure backup of systems is properly working.
• Manage local IT budget.
• Perform other duties as assigned by plant leadership and the IT Region Leader.
• Communicate daily with plant management and be part of the plant management daily meetings.

Minimum Education Level

• Associate’s degree in Information Technology, applicable certifications, or 5 years of experience in the function.

Experience

• Prior knowledge of troubleshooting and understanding of when to elevate issues.

Skills & Competencies

• Strong attention to detail.
• Ability to communicate effectively with a diverse population and demonstrate good interpersonal skills.
• Excellent customer service skills.
• Experience in a manufacturing environment preferred.
• Good understanding of or interest in shop floor systems (sequencing, traceability, etc.).
• Familiarity with Microsoft Operating Systems: Win7, Win10, Server2008, 2012, 2016.
• Familiarity with Microsoft Office 2016 and Office365.
• Familiarity with software and hardware of PCs and network servers.
• Cisco VOIP and Networking experience and/or training preferred.

Salary Range: EUR 40000 - 45000