ING. PRODUIT

Job Overview

On the basis of activities assigned by his/her hierarchy, the product engineer provides support (expertise, training, etc.) to operational teams and users, on a range of products. He/she is a privileged technical contact between operational teams and the manufacturer.

Responsibilities

• Source, synthesize and disseminate technical product information (developments, applications, catalogs, etc.)
• Act as a technical reference for internal and external stakeholders and intervene on customer installations (technical support, diagnostics, etc.)
• Ensure the technical proposal of service and maintenance offers
• Participate in the appraisal of complex litigation cases based on expert appraisals, in collaboration with the Service Department
• Support purchasing teams by providing technical expertise to rationalize purchasing strategy (suppliers, costs, etc.)
• Contribute to the continuous improvement of products and be a driving force in solving technical problems, in collaboration with the manufacturer
• Monitor technical developments (applications, functionalities, etc.)
• Help support operational teams (technical data sheets, maintenance, etc.) on a product range
• Retrieve and track product operating procedures and maintenance plans
• Be the privileged contact the builder (information reporting, etc.)
• Make the technical case for warranties and present the inherent costs to the manufacturer
• Design and run internal and external training courses (operational teams, customers, etc.) on the product range (functionalities, developments, etc.)
• Participate in the continuous improvement of the technical training offer
• Accompany and support internal and external stakeholders on a range of products
• Contribute to training of internal and external stakeholders on a range of products
• Contribute to optimizing product maintenance
• Manage and negotiate requests for exceptional financial contributions from the manufacturer
• Act as a privileged contact for internal and external stakeholders (manufacturers, customers, operational teams, etc.)
• Know and apply internal and external compliance procedures and rules

Requirements

• 5 years' higher education in a technical or engineering field and/or 5 years of significant experience
• In-depth product knowledge (range, features, etc.)
• In-depth knowledge in the technical field (mechanical, electrical, electrical engineering, hydraulics, etc.)
• General knowledge of IT tools and information systems
• Advanced intermediate English (B2)
• Rigor
• Analytical skills
• Active listening
• Perseverance
• Interpersonal skills
• Pedagogy
• Team spirit