Information Technology Support Engineer

IT Support Specialist – EUC / Field Services

Contract: Freelance | Long-term 5-Year Project

We are looking for an experienced IT Support Specialist to join a long-term enterprise IT project supporting End User Computing (EUC) and Field Services .

Responsibilities

• Provide Desk-Side / IT Support across an enterprise environment.
• Support service transition, knowledge transfer and process documentation.
• Analyse SLAs, KPIs, ticket volumes, assets and resource requirements.
• Coordinate regional support activities and manage workload.
• Review and manage tickets in line with agreed SLAs.
• Work closely with customers and third-party service providers.
• Support hardware asset management and vendor activities.
• Document and improve existing EUC and Field Service processes.

Requirements

• Experience in IT Support, Desktop Support, Desk-Side Support or EUC.
• Strong understanding of ITIL processes: Incident, Problem, Service Request, IMAC and Break-Fix.
• Experience supporting Windows desktops/laptops, printers, smartphones and other end-user devices.
• Knowledge of SLA/KPI management.
• Strong communication and documentation skills.
• Professional working proficiency in French and English.
• Based in or able to work from Le Mans or Angers.

A great opportunity to join a stable, long-term 5-year enterprise project with exposure to large-scale IT support and Field Services operations.