Information Technology Specialist

Key Responsibilities

• Provide onsite desktop and end-user support.
• Hardware break-fix and device deployment activities.
• Laptop/Desktop build, installation and refresh programmes.
• Incident and service request management.
• Application troubleshooting and user support.
• Mobile device and printer support.
• Support major technology changes and rollout activities.
• Vendor coordination and site support activities.
• Maintain accurate ITSM documentation and ticket hygiene.
• Stakeholder engagement with local business users and leadership.

Required Skills

• 3-5 + years of Desktop Support / EUC Support experience.
• Strong Windows 10/11, Office 365 and Active Directory knowledge.
• Hardware and software troubleshooting expertise.
• Experience with ServiceNow or similar ITSM tools.
• Strong customer service and communication skills.
• Experience supporting users in enterprise or financial services environments is highly preferred.