Information Technology Services Manager

IT Support Services Team Lead – France (Hybrid) | European Operations

What You'll Do

As the IT Support Services Team Lead, you'll be responsible for leading a team of IT Support Analysts, ensuring outstanding service delivery and continuous improvement across Europe.

• Leading, coaching and developing a team of IT Support Services Analysts across multiple European locations.
• Managing day‑to‑day IT support operations, ensuring SLA performance and effective escalation management.
• Overseeing Incident, Request, Problem and Change Management process
• Providing hands‑on technical guidance for complex desktop, infrastructure and networking issues.
• Partnering with business and branch leadership to review performance metrics, prioritise initiatives and align IT services with business goals.
• Driving team engagement, accountability and continuous improvements.

What We're Looking For

You’ll be a confident people leader with a strong technical background and a passion for delivering exceptional customer service.

We’re interested in candidates with:

• Bachelor's degree in IT or equivalent commercial experience

At least 4 years’ experience in:

• Windows operating systems and Microsoft 365/Office
• Microsoft Active Directory administration.
• LAN, WAN and Wi‑Fi support.
• Leading technical projects from planning through implementation.
• Managing and developing IT Support Analysts.
• Advanced desktop, network and infrastructure troubleshooting.

Skills & Experience

• Proven experience leading and motivating technical teams.
• Strong stakeholder management and communication skills.
• Ability to balance multiple priorities in a dynamic environment.
• Excellent analytical and problem‑solving abilities.
• Customer‑first mindset with a proactive approach to service improvement.
• Advanced technical knowledge across desktop, server, network and helpdesk environments.

What's onOffer

• Opportunity to lead IT operations across multiple European locations.
• High‑impact leadership role with business‑facing responsibilities.
• Collaborative international environment.
• Genuine opportunity to influence service delivery and operational improvements.
• Full-time permanent position based in France.

Up to 25% European travel.