Information Technology

Accelerate the possible by joining a winning Amcor team that’s transforming the packaging industry and improving lives around the world.

At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It’s our core value and integral to how we do business.

Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win – adapting quickly in an everchanging world – and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.

TheIT SupportSpecialist is a key player in deliveringstandard solutions thatsupportprocessesatAmcor’s sitesandis responsible for:

• Delivery ofIT services for a site or multiple siteswithina ratio ofup to300devices (PCs, Servers, Printers, Local Network equipment)managed per FTE.
• Management of IT Service Delivery activities at the site(s)includingmaintainingallusersupport processes, customerrelationsand IT asset management (procurement, configuration, repair, projects, local budget consulting, license management, securitysystemsand phone systems).
• Ability to support (L1 and L2) for the Amcor standard workstationdeployment andsupport.
• Ability to support (L3) for Server andVirtualizationenvironment
• Communication &Education:Provide clear communication on upcoming changes and projects,implement best practicesto sitesandsupportend-usertraining.
• Ensureoperational activitiesalignswith global IT standards and security policies.

Key Job Accountabilities

• Strong involvement with delivery on improvements to support processes, IT asset management, and customersatisfaction.
• Responsibility for the implementation ofGroupIT shared service standards and support processes acrossthesite(s)they work with
• Responsible for the quality of the IT services delivery at the sites
• Project leadership in their sites for all IT infrastructure and support process changes for IT shared services
• Coverage of critical issuesat the sites
• Security (alignment with IT policies)
• Asset Management

Technical Support

• Installing / repairing hardware
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