Incident Manager - SaaS

S (French speaker) This role is based in Paris AI-driven international team | Hybrid working | 𧠠Learning & career growth

Build what's next with usefficy Group is the European home for Tribe, Apsis, and efficy CRM. For years, our brands have earned trust across European markets by building systems that are sovereign, compliant, and now AI-native. Today, we're bringing that story together under one roof, as your European partner for AI-powered CRM.

We help organisations navigate the agentic era of customer intelligence — automating smarter decisions, building stronger relationships, and growing sustainably over time. Over 330,000 users across 60+ countries rely on us to grow smarter, move faster, and build lasting business Overview

We're looking for a technically sharp Incident Manager to join our Customer Operations team at efficy CRM. You'll be the person our clients call when something goes wrong, working directly with CTOs, IT architects, and dev teams to resolve incidents fast and communicate clearly. This is a hands-on role where technical credibility matters as much as composure under pressure.

What's in it for you?️ Direct exposure to complex Saa

S environments and enterprise IT stakeholders️ A team that invests in upskilling and growing from within️ Career growth opportunities and internal mobility️ Modern offices across Europe️ Work in a genuinely AI-driven environment️ Team events & people experience program️ Hybrid working policy

What you'll be doing

Own incident management from detection to resolution, keeping clients informed throughout

Act as the main point of contact for CTOs, IT teams, and technical stakeholders during live issues

Hold your ground in technical conversations with developers and architects

Track and follow up on tickets with rigour, making sure nothing falls through the cracks

Handle difficult client situations with composure and clear communication

Coordinate cross-functional responses when incidents have broader impact

Spot patterns in recurring issues and flag them for structural fixes

Who you are

Background in technical support or incident management in a B2B Saa

S or enterprise software environment

Familiar with both Saa

S and on-premise environments

Client engagement is where you thrive — you're the person customers trust when things go wrong

Comfortable leading technical conversations with IT stakeholders: CTOs, architects, and developers

Resilient under pressure — a frustrated client doesn't throw you off

Rigorous with ticket and project follow-up — nothing gets lost on your watch

Native level of French

Full professional fluency in English Ready to succeed and make an impact with us? Apply today — we can't wait to meet you!

Please submit your application in English.efficy Group is a people-first employer, committed to providing equal opportunities for all candidates. We take pride in the diversity of our team and welcome you — exactly as you are. This includes your gender identity, sexual orientation, religion, ethnicity, age, or disability Group does not accept unsolicited assistance from search firms for this employment opportunity. Please refrain from making phone calls or sending emails. All résumés submitted by search firms to any efficy Group employee without a valid written search agreement will be considered the sole property of efficy Group. No fees will be paid if a candidate is hired as a result of an unsolicited referral.