Incident Manager – Payments Sector

• Take ownership of, analyze, and monitor complex incidents through to resolution, coordinating with internal teams and external service providers
• Analyze ATM performance, identify the causes of malfunctions, and detect degraded equipment
• Implement corrective action plans
• Prepare reports for client banks and propose improvement initiatives
• Coordinate IT teams during application and technical incidents
• Analyze anomalies, track fixes, and validate solutions
• Support support teams with complex issues
• Contribute to service continuity during periods of high activity
• Maintain and expand the knowledge base and improve procedures and documentation
• Continuously improve service quality

Requirements

• At least 5 years of experience in a challenging environment
• Experience working with major enterprise clients
• Good spoken and written English
• Attention to detail, agility, and a proactive approach
• Excellent writing skills
• Proficiency in or knowledge of ATMs, payment terminals, ISO 8583, EMV, card management, and authorization flows
• Knowledge of Linux/Windows servers, SQL databases, payment middleware, APIs, and inter-application data flows
• Knowledge of TCP/IP, VPNs, firewalls, secure banking networks, encryption, and flow monitoring
• Experience with monitoring, logging, alerting, ServiceNow/ITSM, incident management, and root cause analysis (RCA) tools and processes

Core Competencies

Demonstrates expertise in incident management, ATM performance analysis, and service continuity, with a strong focus on corrective action implementation and client reporting. Proficient in technical environments involving Linux/Windows servers, SQL databases, and secure banking networks.

Highest-signal resume keywords

• Incident Management
• ATM Performance Analysis
• Service Continuity
• Root Cause Analysis (RCA)
• Client Reporting

Hard Skills

• ATM Knowledge
• Payment Terminals
• ISO 8583
• EMV
• Card Management
• Authorization Flows
• SQL Databases
• APIs
• TCP/IP
• Incident Management

Soft Skills

• Attention to Detail
• Agility
• Proactive Approach
• Excellent Writing Skills

Industry Keywords

• Secure Banking Networks
• Encryption
• Flow Monitoring
• Payment Middleware
• Inter-Application Data Flows

Tools & Technologies

• ServiceNow
• ITSM
• Monitoring Tools
• Logging Tools
• Alerting Tools