Incident Manager

# Incident Manager

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• Incident Manager
• May 15, 2026
• 0 Comments
• By Roberte Okoya

Context: We are looking for an Incident Manager to support us in managing major IT incidents for the group. The role involves managing the IT department's major incident response teams, communicating on the progress and resolution of incidents to all relevant business units, and ensuring the traceability and monitoring of major incidents. This position is within a team of 6 people distributed across the client's data centers.

MISSIONS

• Manage the lifecycle of major IT incidents within the IT department: Implement a process to identify recurring incidents and prevent them in order to improve the efficiency of our systems; ensure the coordination and monitoring of major incident teams; analyze the business and technical impacts to propose a suitable response for each incident; contribute to reducing service downtime and its impact on business operations; work closely with the various IT departments to establish action plans to secure or prevent the recurrence of incidents; guarantee the traceability of all incidents handled; and provide regular activity reports.
• Master all communications related to ongoing incidents: Disseminate high-quality and regular information on the incident and its resolution; and communicate closely with the relevant business stakeholders to maintain user satisfaction.
• Knowledge of ITIL and Service

Now, incident and problem management processes.

Founded in 2008, Kéoni Consulting is an IT consulting and engineering firm specializing in the banking, financial markets, insurance, and industrial sectors. We are the partner for major accounts in their digital transformation. We help them transform their business model, align their operational processes, select the best technologies, and mitigate and overcome the risks associated with digitalization. Kéoni Consulting helps companies to: Make a difference , innovate and create , reinvent their business, satisfy customers, gain a competitive advantage, become the leader in their sector, and become the leader in their sector. Our services cover the entire information systems lifecycle (Project Management, Business Analysis Consulting, Design, Implementation, Maintenance, Production, and Operations).**Job Category:*

• Digital Transformation**Job Type:*
• Full Time**Work location:*
• Europe

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