Incident Manager

A leading French digital services company is hiring an experienced Incident Manager in Toulouse. You'll join a team supporting one of the world's best-known aerospace manufacturers, and you'll be the person who takes charge when critical IT services go down.

High-profile environment: You'll work on the IT operations for a global enterprise, where uptime matters and your decisions make a visible difference.

Real influence: This isn't only about closing tickets. You'll shape how incidents are handled, improve processes and tooling, and see your changes adopted across the service.

Long-term stability and growth: It's a permanent role with a large, established group that offers clear progression, employee share ownership and strong benefits.

If you're a calm, organised incident professional who enjoys pulling teams together under pressure and making processes better, this is a great chance to take on a key role in a demanding, rewarding environment.

Responsibilities

• Own the day-to-day incident management process and drive continuous improvement
• Prioritise, follow up and accelerate incidents so they're resolved within agreed service levels
• Coordinate major and complex incidents across technical teams and keep stakeholders informed until resolution
• Monitor SLA performance, spot breaches early and put corrective actions in placeProduce incident reports and help build dashboards that track service performance
• Share lessons learned and best practice with support teams in France and abroad
• Improve incident management tools, workflows and documentation

Skills/Must have

• 5+ years' experience in IT incident management
• Expert-level ITIL knowledge
• Strong hands-on experience with ITSM platforms
• Familiarity with Agile and PRINCE2
• Excellent communication skills and confidence working with a wide range of teams
• Able to work independently and as part of a team

Strong commitment to diversity, inclusion and professional equality

• Profit-sharing and incentive scheme
• Employee share ownership plan
• Holiday bonus
• Fully paid maternity and paternity leave
• Additional exceptional leave (e.g., for a sick child)
• Clear career development and internal mobility opportunities