Incident Management Specialist
Join HCLTech!
Tous les candidats potentiels sont encouragés à parcourir et à lire la description complète du poste avant de postuler.
HCLTech is a global tech company with 225,000+ HCLTechies across 60 countries, offering digital, engineering, and cloud solutions. Serving major industries like Financial Services, Manufacturing, Healthcare, Telecom, and more, its 12-month revenue ending September 2024 was $13 billion.
HCLTech France: +500 HCLTechies. Offices: Paris, Lyon, Toulouse and Blagnac.
We are seeking for an Incident Management Specialist to fill the position to join our team at a client’s facility in Paris.
Important details
- 4 days Work from office (Client Location)
- Language: French (C1) + English (B2)
- Years of experience: 8+years
Responsibilities
- Management of major production incidents until resolution
- Problem management and post-mortem analysis
- Weekly reporting on production incident tracking
- Compliance with ITIL processes for actions defined during meetings
- Accuracy of incident reports (including all actions and decisions taken with agreement from contributing and impacted entities)
- Tracking and managing all incidents within a single central repository
- Support for weekly incident reviews
- Ensuring service continuity
Expected Deliverables
- Contribution to incident management during infrastructure events occurring on certain weekends
- Improvement of tools and automation of daily tasks through development and maintenance of tools primarily written in Python
- Enhancement of service quality
- Optimization of activities to reduce management costs
- Implementation of KPIs to provide reports on workload and service quality
- Project management related to incident activity or continuous improvement
- Change management
Mandatory skills
- ITIL & Process Governance – Applies ITIL frameworks to manage change requests, approvals, and compliance.
- Microsoft Power BI
- Technical Communication – Translates technical impacts of changes for both IT teams and business stakeholders.
- Infrastructure Awareness – Understands systems architecture, dependencies, and risk areas during change planning.
- Incident & Problem Integration – Coordinates with incident/problem management to ensure smooth transitions and minimal disruptions.
Ready for a new challenge? Join a friendly, multinational company offering endless opportunities in a dynamic, multicultural environment.
Apply now and submit your CV in English!
Why become an HCLTechie?
At HCLTech, we offer diverse opportunities to learn, innovate, and fast-track your career. You'll work with global clients and industry-leading experts, gaining access to mentorship and rewarding growth paths. Our people-friendly work culture fosters flexibility, leadership, and personal and professional growth, giving you the freedom to explore, experiment, and thrive.
We believe in doing things differently, offering hands-on training and coaching, and celebrating the passion and commitment of our teams. Discover the benefits of joining HCLTech:
- Comprehensive benefits package.
- Global career opportunities and mobility.
- Flexible work environment supporting work-life balance.
- Exciting projects and upskilling opportunities to shape your role. xuezdbg
- Total wellbeing focus: Beyond professional growth, you’ll be able to collaborate with like-
minded colleagues to drive meaningful impact through initiatives like our CSR Council, Diversity Council, Women Connect, and many more.