Incident Management Lead — ITIL & Automation (Hybrid Paris)

HCLTech is seeking an Incident Management Expert based in the Paris Region for a permanent hybrid role. The position requires at least 8 years of experience in IT/ITIL environments, managing major incidents and ensuring compliance with ITIL processes.

Responsibilities include oversight of incident resolution, performance reporting, and improvement of operational tools, particularly using Python. Candidates must be fluent in French and English to communicate effectively with team members and stakeholders.