Implementation Specialist (FR)

Position Overview

This position is open to support the growth of the Base France team.

Responsibilities

• Lead the implementation of new clients on Base., from kick-off to operational launch.
• Configure and set up Base. according to client needs, including:
  • product workflows (management, enrichment, publishing)
  • order workflows (business rules, automations, synchronizations).
• Design and implement custom solutions with a strong focus on complex system architecture and advanced configurations.
• Demonstrate a strong technical mindset and ability to understand and structure complex systems (basic coding knowledge is a plus).
• Support the setup of external integrations (ERP, PIM, CMS, marketplaces, carriers, payment solutions…), including:
  • data exchange setup
  • business mappings
  • integration testing and functional validation.
• Provide ongoing client support, acting as the technical and functional point of contact during the project and after deployment.
• Collaborate with Sales and Customer Success teams to support the technical sales cycle.
• Work with Product and Tech teams to relay client needs and contribute to the evolution of Base.
• Document, optimize, and standardize implementation processes.

Technical Skills

• Knowledge of E-commerce / ERP / logistics / SaaS environments.
• Strong experience and capability in system integration.
• Strong technical mindset with the ability to design and understand complex architectures (coding knowledge is a plus).

Project Skills

• Experience in project management (scoping, coordination, follow-up).
• End-to-end project management: scoping, execution, development, deployment.

Interpersonal Skills

• Comfortable in a client-facing role, with strong communication and teaching abilities.
• Willingness and ability to work directly with clients on-site (including travel to client offices and warehouses for system setup).
• Solution-oriented mindset, pragmatic, able to quickly identify resolution paths.

Benefits

• The opportunity to actively shape the global e-commerce market and implement solutions that make a difference
• Inspiring collaboration with passionate professionals from diverse cultures and all corners of the world
• The chance for professional and personal growth within a rapidly growing company—grow with us