Implementation Engineer - Process Out ProcessOut Paris

Company Description

We’re Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day.

We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers.

Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale.

If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact.

With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started.

Welcome to ProcessOut

ProcessOut is a pioneer in the payment orchestration space. We are on a mission to help merchants build, scale and optimize their payment infrastructure. We work to bring simplicity, flexibility & performance to payments.

Millions of transactions are routed via ProcessOut everyday for merchants all over the world. We are proud to partner with amazing merchants like Glovo, Bolt, Sainsbury’s, Dott, Rakuten and many more!

We were acquired by Checkout.com in 2020 with the goal of growing our global reach.

If you are looking to join a very fast-moving company with passionate, hard-working & fun teams, ProcessOut is for you! At ProcessOut, we are looking for people who are convinced they can play a central part in the Company's success! We are looking for people who are passionate, who are looking to achieve their full potential & who will actively contribute to strengthen the links between our teams. We value people that fully own their work and are passionate about building the next generation of online payments with us.

The role

At ProcessOut, Implementation Engineers play a central role in the success of the Company. We are looking for a highly motivated person to join our Merchant Experience team and work alongside colleagues to help customers get world-class guidance and advice during the implementation of ProcessOut.

You will play a critical role in helping customers go-live, in maintaining their trust and ensuring a strong feedback loop within our teams to continuously improve our products suite.

The ideal candidate must be customer-driven and tech-savvy with eagerness to learn in a fast-growing environment facing complex challenges.

What we’re looking for

• In-depth technical knowledge, particularly with a robust understanding of SaaS companies, web services, APIs, web applications, mobile apps, and IT infrastructure essential for effective
• Native level French or English communication skills complemented by a strong business acumen.
• Able to read and analyze server and application logs and debug errors.
• Strong experience working with REST HTTP APIs.
• Strong experience in project management, and ideally customer onboarding.
• Ability to investigate and solve complex technical problems to offer the best solutions to our customers.

Bonus points for

• Experience in a similar role in a tech company.
• Experience and knowledge working in the online payments industry.
• Prior customer service experience working in a merchant-facing role.
• Advanced data analytics skills, preferably with proficiency in sophisticated tools and demonstrated examples of analytical work.
• Experience working with Javascript to design and build small application scripts.
• Ability to read and understand application code (Golang).

What you will be doing

• Provide technical support to merchants during their implementation of ProcessOut.
• Plan and manage their project of implementing the solution.
• Answer all merchants’ integration-related questions, including but not limited to configuration, debugging, documentation, testing, and go-live support.
• Manage incidents related to the integration (investigation, troubleshooting, escalation, resolution, reporting, time tracking and analysis of incidents).
• Partner internally with account managers,