Implementation & Customer Success Specialist B2B SaaS | Mining / FIFO Operations

Implementation & Customer Success Specialist B2B SaaS | Mining / FIFO Operations in France

We are seeking a client‑focused professional to lead software implementations and long‑term customer success initiatives for a platform that supports workforce accommodation and transportation operations. This role blends onboarding, consulting, relationship management, and operational problem‑solving in a dynamic B2B SaaS environment.

Responsibilities

• Lead end‑to‑end client implementations from kickoff through go‑live and post‑launch support.
• Conduct discovery workshops to understand operational workflows, priorities, and business requirements.
• Configure system environments including sites, rooms, transport resources, users, permissions, and workflows.
• Coordinate with engineering teams on integrations, data migration, custom development, and technical requirements.
• Support user acceptance testing and ensure readiness for successful deployments.
• Deliver engaging training sessions to users across multiple business functions.
• Build and manage long‑term customer relationships through regular check‑ins, adoption planning, and success reviews.
• Identify upsell or expansion opportunities aligned with client needs.
• Troubleshoot issues and determine whether challenges relate to configuration, data, bugs, or intended functionality.
• Balance timelines, priorities, and scope across multiple concurrent implementations.
• Improve internal documentation, onboarding materials, training resources, and implementation playbooks.
• Travel internationally for onsite implementations and stakeholder engagement when required.

Requirements

• Minimum 3 years of experience in implementation, customer success, onboarding, or related client‑facing roles within B2B SaaS, or equivalent operational experience in mining, energy, construction, or remote workforce environments.
• Proven experience managing implementations, onboarding programs, or complex operational projects.
• Hands‑on experience configuring software systems or optimizing operational workflows.
• Ability to translate business requirements into practical system setups and solutions.
• Strong analytical and problem‑solving skills across workflows, data, and technical systems.
• Excellent English communication skills, both written and verbal.
• Ability to manage multiple clients, projects, and deadlines simultaneously.
• Ownership mindset with strong initiative and accountability.
• Experience with FIFO, BIBO, DIDO, camp operations, accommodation management, rostering, or workforce logistics is highly preferred.
• Familiarity with SQL, databases, SSO, HRIS, or payment integrations is a plus.
• Experience creating training materials or using LMS platforms is advantageous.
• Spanish and/or French language skills are beneficial.
• Comfortable working remotely and traveling internationally when required.

Benefits

• Competitive compensation aligned with local market benchmarks.
• Fully remote work environment with flexibility.
• International travel opportunities to client locations worldwide.
• Join a profitable and stable company in a strong growth phase.
• High‑impact role with meaningful ownership and autonomy.
• Exposure to global operations in mining, energy, and infrastructure sectors.
• Clear career progression into senior implementation or regional leadership roles.
• Opportunity to work on a mature product with deep industry expertise.
• Collaborative, agile, and entrepreneurial team culture.
• Ongoing professional development and cross‑functional learning opportunities.