Implementation Consultant (FR)

Base. is a leading e-commerce platform with over 20 years of experience, originally from Eastern Europe.

It stands out for its strong ability to adapt to client needs, automate internal processes, and act as a central hub and key solution for e-commerce businesses.

This position is open to support the growth of the Base France team.

Responsibilities

• Lead the implementation of new clients on Base., from kick-off to operational launch
• Configure and set up Base. according to client needs, including:
  • product workflows (management, enrichment, publishing)
  • order workflows (business rules, automations, synchronizations)
• Design and implement custom solutions with a strong focus on complex system architecture and advanced configurations
• Demonstrate a strong technical mindset and ability to understand and structure complex systems (basic coding knowledge is a plus)
• Support the setup of external integrations (ERP, PIM, CMS, marketplaces, carriers, payment solutions...), including:
  • data exchange setup
  • business mappings
  • integration testing and functional validation
• Provide ongoing client support, acting as the technical and functional point of contact during the project and after deployment
• Collaborate with Sales and Customer Success teams to support the technical sales cycle
• Work with Product and Tech teams to relay client needs and contribute to the evolution of Base
• Document, optimize, and standardize implementation processes

Technical Skills

• Knowledge of E-commerce / ERP / logistics / SaaS environments
• Strong experience and capability in system integration
• Strong technical mindset with the ability to design and understand complex architectures (coding knowledge is a plus)

Project Skills

• Experience in project management (scoping, coordination, follow-up)
• End-to-end project management: scoping, execution, development, deployment

Interpersonal Skills

• Comfortable in a client-facing role, with strong communication and teaching abilities
• Willingness and ability to work directly with clients on-site (including travel to client offices and warehouses for system setup)
• Solution-oriented mindset, pragmatic, able to quickly identify resolution paths

Benefits

• The opportunity to actively shape the global e-commerce market and implement solutions that make a difference
• Inspiring collaboration with passionate professionals from diverse cultures and all corners of the world
• The chance for professional and personal growth within a rapidly growing company—grow with us