Implementation Consultant

Role Summary:

As Implementation Consultant at Agatha, Inc, you will play a pivotal role in delivering our solutions to clients globally. You will engage with customers to understand their business needs, define requirements, configure our applications to meet these requirements and ensure a seamless implementation.

Key Responsibilities:

• Transition new clients from sales to implementation
• Lead client workshops to define and collect application requirements.
• Build and configure the applications to meet the agreed requirements.
• Validate the configured applications before delivery, in line with Agatha quality processes.
• Document the application configuration (specifications, administrator guides).
• Guide clients on User Acceptance Testing (UAT) documentation.
• Conduct Administrator and End-user training sessions after implementation.
• Assume responsibility for overall project delivery and customer satisfaction on smaller projects.
• Respond to client inquiries received through email and support portal during client business hours.
• Identify and diagnose client issues, which may involve troubleshooting technical problems and escalations to the product team as necessary.
• Deliver product functional demonstrations to prospective clients.
• Support the sales team with functional questions and RFP responses, as needed.

Master’s degree, preferably in Computer Science, Information Technology, Engineering, Life Sciences or Quality.2+ years of experience in application consulting, system implementation, or IT project delivery.Excellent problem-solving and analytical skills.Experience with requirement configurationSelf-starter, ability to learn hands‑on with minimal training.Ability to manage workflow assigned and meet deadlines.Strong communication and interpersonal skills, with an ability to convey complex technical concepts to non-technical stakeholders. Oral and verbal proficiency in English and French.Ability to travel (infrequently) if needed for client engagements.